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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Customer service very professional, courteous, and friendly. No longer wait. Car was exactly what I requested and reliable.
They are friendly and respectful also professional
Thank you, James, for your kind words. We appreciate your feedback. - Lisa
Excellent customer service. Car was great got a free upgrade.
Thank you, Lorie, for your kind words. We're glad to hear you enjoyed the upgrade and our customer service. - Lisa
Its all good nothing is bad all good and I will rent again
Thank you, Ulysses, for your positive feedback. We're glad to hear you had a great experience and look forward to welcoming you back. - Lisa
Amazing experience on the heels of a not so great experience with another rental company. I needed a rental for over a month. It was a last minute need and I was able to get a reservation in a car the same day. I love that I can modify the reservation online. The entire process was hassle free and transparent and I will definitely use them again!
Thank you for your wonderful feedback, Liz. We're glad to hear you had such a positive experience with us. We look forward to assisting you again in the future. - Lisa
Took a jeep gladiator out camping for a week. Easy check in and check out, had no issues and had a great time. They have good customer support and good quality. They also had newer vehicles! Thanks again Enterprise!
Thanks for your feedback, Marcus. We're glad to hear you had a great experience with the Jeep Gladiator and enjoyed the check-in process. Providing quality vehicles and support is our priority. We hope to see you again. - Lisa
The customer service was good. The vehicle was clean. There was a wide selection of vehicles. It didn't takes long to pick up or drop off the vehicle.
Thank you, Gerald, for your positive feedback. We're glad to hear you had a smooth experience with our customer service and vehicle selection. We hope to see you again. - Lisa
Excellent service. Everyone that had anything to do with the rental process was very professional
Thank you, Clyde, for your kind words. We're glad to hear you had a positive experience with our team. - Lisa
My overall experience was great. Customer service was awesome. And the quality of the car and on you it was was really great.
Thank you for your kind words, Elvin. We're glad to hear you had a great experience and appreciated our customer service and car quality. Your feedback motivates us. - Lisa
Outstanding customer service! Car was clean and drove very well. An excellent experience overall. When traveling to Columbus I would highly recommend renting from Enterprise.
Thank you, David, for your fantastic feedback. We're glad to hear you had an excellent experience with our service and the vehicle. We appreciate your recommendation. - Lisa
Everything was very fast and easy. I didn't have a long wait or process to go through before my vehicle was ready to drive away. Friendly staff at pickup site. When I had to extend reservations, it was fast and easy. No stress or struggle. Thank you
Hi Amanda, thank you for your kind words. We're glad to hear that your experience was smooth and that our team was able to assist you efficiently. Your feedback is greatly appreciated. - Lisa
Enterprise is my go to car rental company! I cannot begin to express how awesome all of the representatives have been for me, especially Kyler, Trey, and Kyle at the downtown Washington St. Location in Wichita KS, and also Matt at the Greenwich Rd. Location as well.
Hi Janie, thank you for your kind words about our team, especially Kyler, Trey, Kyle, and Matt. We're thrilled to hear you've had such positive experiences at our locations. Your feedback motivates us. - Lisa
We were real happy with our experience. The staff were helpful and friendly. And the vehicle was clean and in excellent condition.
Thank you for your kind words, Kevin. We're glad to hear you had a positive experience with our team and the vehicle. Your satisfaction is our priority. - Lisa
Workers were friendly, professional and efficient I appreciated that
Thank you for your feedback, Darrel. We're glad to hear that our team made a positive impression with their friendliness and professionalism. - Lisa
I am an executive customer with National Car Rental as I have rented cars numerous times with National and also with Enterprise.
This time I rented from Enterprise using my National profile. I rented a full size car this time. When I got to the Enterprise counter at the Norfolk airport, I wanted to ask if I could get a hatchback car instead of a sedan. The person that helped me (a man) told me that yes but will have to redo my reservation and charge much more. When I asked him why was that, in a bad manner he answered that you didn't ask for a hatchback model. With National that is not how they serve clients. Then he said that I have to wait 15 minutes for him to get me a full size car, or I could get a Nissan Sentra instead. I replied a is san Sentra is not a full size car. I insisted on getting what I reserved, or if someone else can help me.
Then he returned my drivers license and told me, "sorry I cannot help you any more". When I asked if he cannot help me, he said I won't help you and tried to call another client waiting. I approached another person on the counter and request for the manager. The manager came out from the back and did my reservation and got a full size sedan car.
Is this the type of service Enterprise provides?
Is this the type of rude attitude your counter employees have with loyal National customers for numerous years?
I might not reserve a car from Enterprise again and stay with National for the service a loyal customer should receive.
Hi Hugo, we apologize that our service did not meet your expectations. We would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your rental agreement or reservation number and your contact information. Thank you. – Lisa
Customer service was fast and friendly! No waiting on a vehicle to be ready or having to wait in a long line.
Thank you for your kind words, Thomas. We're glad to hear our team provided you with quick and friendly service. - Lisa
Super friendly! Great customer service. The car I picked on line was exactly as pictured. No delays in getting me to the airport. Everything was perfect. Thank you
Thank you for your kind words, Maria. We’re glad to hear that everything met your expectations and that you had a smooth experience. Your feedback means a lot to us. - Lisa
The representative was respectful and professional
Thank you, Paul, for your kind words. We're glad to hear that our representative made a positive impression. - Lisa
It's always such a fast, seamless, and efficient process when renting with enterprise. I love it!
Hi Karina, thanks for your positive feedback. We're glad to hear you find our rental process fast and seamless. Your satisfaction is important to us, and we look forward to seeing you again. - Lisa
Pick up and delivery service, friendly front desk service, knowledge of programs offered, reasonable price.
Thank you for your kind words, Annamarie. We're glad to hear you had a great experience service and our team. Your feedback is appreciated. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Judith. We appreciate your kind words about our team and are glad to hear you found the car to your liking. - Lisa