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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Amazing customer service… glad to have you in my neighborhood.
Good service 👍. Good price. My experience with enterprise is very good and I am willing to refer my friends to choose this company for their next reservation. 😊
Instead of a minivan for an upgrade, the mgr could have done an SUV! Get rid of the policy where you have to have a credit card to rent bigger vehicles! I can't rent what I want because I don't have a credit card!
Great quality car, easy access for its delivery and return, and engaged customer service made our experience with Enterprise a very positive encounter.
The entire staff are extremely respectful. The staff goes extra hard to make sure the rental car is clean, and upgrade it as needed. Great people.
Excellent customer service. From checking in to returning the rental everything went smoothly.
Luke the right manager the best, the greatest manager know his customers and how to accommodate thanks Luke and to your Awesome team,! Staff trained well and to take care of customerd in Luke's Absence. Saint Albans wv Enterprise the too of the line finest store to rent from,! Pastor Isaac Woods Sr
Car smelled. Lowered back seats and found animal hair. Windshield wiper fluid did not work. Car idled high. It did get me where I needed to go.
Hi Raul. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
The first time choosing the pre-paid gas option at the rate indicated was very deliberately in my opinion, deceptive and charged $33.62 more than I should have been charged. This is not a small amount so I am very unhappy with Enterprise and will think twice when choosing a rental next time. It is sad too as I was so happy with the rental up until this happened.
Hi Kathy, thanks for your feedback. We don’t want you to be surprised by your charges and we do our best to make sure they are always stated and in plain sight. To discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Lisa
Horrific. Nissan Rogue I rented has mechanical problems. I notified them immediately and it took weeks to switch to a better rental.
Hi Adam. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Christina
Only one staff works at this location. Took over 45 minutes to pick up the vehicle and over half an hour to drop it off. When I picked up the car, they only put 1/4 of a tank of gas. I added gas and returned the car with almost a full tank. Key fob battery alert on during the three day rental.
Thank you for your review, Adam. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Outstanding from reservation to pickup thru drop-off.
Hi Gary, thank you for your kind words and for recognizing the seamless experience we strive to provide. - Lisa
This was effortless. The staff was very helpful and prompt. We rented for the day as we drive our RV with nothing in tow to see Gettysburg. The picked us up and picked up the car the following day.
Thank you for your feedback, Denise. We're glad to hear that your experience was effortless and that our team made the process easy. - Lisa
Staff is friendly and helpful! Cars are clean and well maintained. I will use Enterprise for all of my rental needs!
Thank you for your fantastic review, Patty. We're glad to hear you had a positive experience with our team and our vehicles, and we look forward to assisting you with your future rental needs. - Lisa
I have used Enterprise 4 times. Each time was unique never the same however each employee has been friendly, courteous and if a mistake or misunderstanding occurs they always try to fix it.
Thank you, Antonia, for sharing your positive experiences with us. We're happy to hear our team has consistently delivered friendly service and made things right if needed. We look forward to seeing you again. - Lisa
The customer service was outstanding thanks to one of the employees name Danielle the car was clean. It smell good. It got me where I needed to go. Thank you enterprise
Thank you, Charlette, for sharing your wonderful experience with Danielle and the car. It’s great to hear that everything met your needs. - Lisa
Great experience! The clerk was very friendly and knowledgeable! We are very satisfied! Thanks!
Thank you for your wonderful feedback, Willing! We're thrilled to hear you had a great experience and found our team friendly and knowledgeable. Your satisfaction means a lot to us! - Christina
The car fit our family well. Was exceptionally clean and brand new.
Thank you, Kim! We're thrilled to hear that the car met your family's needs and that you appreciated its cleanliness. Your satisfaction is our priority! - Christina
Everything was great.
The car was perfect and performed well and was spotless inside and out.
Silas King, the assistant branch manager, was personable, sharp, and kind.
Great experience, and I'm not making this up. Thanks.
Thank you, Renee! We're thrilled to hear you had such a great experience with us and that Silas made a positive impression. We appreciate your kind words and look forward to serving you again soon! - Christina
I expected to be rushed, hurried and pushed through. I was not I was treated as though I felt like a family member. They were gracious and kind always there to help even when I was having trouble tied up at work at home, whatever they worked with me in every situation and I had the car for many months I cannot think the Texas office in Mesquite the management and the staff there are amazing and all stores should be measured around this one and the way they act the way they treat people. It was all around an amazing experience as far as trying to rent a car thank you all for everything.
Thank you so much for your kind words, Stanley! We're thrilled to hear you felt like family during your experience with us. Our team is dedicated to providing exceptional service, and it's great to know we met your expectations. We appreciate your support! - Christina
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Isaac, for your fantastic review. We're thrilled to hear you've had such positive experiences and that Luke and the team meet your expectations. Your feedback means a lot to us. - Lisa