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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I've always had wonderful experience with you guys at the store and very courteous very respectful and it's always in and out
Loved the cars. The are new and clean. It was so easy to check in and out. The rates are fabulous. The staff are so nice, helpful and make sure you are satisfied. I would never rent a car from anyone else no matter where I was or why I needed it. Thank you Enterprise for such a great experience.
Thank you for your wonderful feedback, Shawn. We're thrilled to hear you loved our vehicles and found the check-in process easy. Our team is dedicated to providing great experiences, and your encouragement means a lot to us. We look forward to seeing you again. - Lisa
Everything was great. Service manager was informative and considerate. I was given the size car I requested. It was clean like a new car and easy to drive. The service of picking up the car at the repair shop was a special bonus for me.
Thank you for your feedback, Julie. We're glad to hear that your experience was exceptional and that our team met your expectations. It's also great to know you appreciated the car's cleanliness and the convenient pick-up. - Lisa
My overall experience with Enterprise Rental car was Excellent, the people that worked there was very Knowledgeable, Friendly, helpful and Professional, the men who worked with having the car ready for inspection and delivery was Professional also.
Thank you for your wonderful feedback, Jacqualyn. We're thrilled to hear that our team made a positive impact on your experience. Your kind words about their professionalism and friendliness are appreciated. - Lisa
The lady who checked me in was friendly and wonderful even though there were a line of people waiting. She maintained her composure and served everyone with a smile.
Thank you for your kind words, Rick! We’re thrilled to hear about your positive experience with our team. Providing excellent service, even during busy times, is our priority. We appreciate your support! - Christina
The small team at The Dalles site does a great job led by Luke who drives 70 miles each way to get there and is/was totally friendly and capable.
Thanks for your fantastic feedback, Tony! We're thrilled to hear that Luke, and the team made such a positive impression. We appreciate their dedication and are glad you had a great experience. Looking forward to serving you again! - Christina
Great experience! Professional and courteous! Also, the vehicle I drive was immaculate. I will definitely use Enterprise in the future!
Thank you so much for your kind words, Joe! We're thrilled to hear you had a great experience and enjoyed our service. We look forward to serving you again in the future! - Christina
Pisgah Forest Enterprise continued to exceed expectations with the professionalism and timely fashion of renting vehicles. I rent vehicles about 1-2 x's per month, and I highly recommend!
Thank you, Ryan, for your fantastic review! We're thrilled to hear that our team is consistently exceeding your expectations. Your recommendation means a lot to us, and we look forward to serving you again soon! - Christina
Kevin in the Morton IL office did a great job taking care of us. He went above and beyond in rectifying the one small issue we had. We will definitely rent from him again as the need arises.
Thank you, Roger! We're thrilled to hear about your positive experience with Kevin. Our team strives to provide excellent service, and it's great to know he went above and beyond for you. We look forward to seeing you again! - Christina
Great job overall. Car was ready, check in process smooth and easy. Curtis was friendly and did a good job getting me checked in and into a nice car. They even gave me the option between two vehicles.
Thank you for your fantastic feedback, Gabe! We're thrilled to hear that Curtis provided friendly service and made your check-in a breeze. Your satisfaction is our priority, and we appreciate you sharing your experience. Looking forward to serving you again! - Christina
Got a great vehicle from Enterprise. Staff is professional and helpful. The process is smooth and quick. Part of it can be done online.
Thank you so much for sharing your experience, Mary. We're thrilled to hear the staff made your rental smooth and convenient. We look forward to your future journeys! -Christina
The two gentilman that helped us at the Albany airport Enterprise were so helpful and friendly. We came in a snowstorm and the weather all weekend was going to be very snowy. They made sure we had a safe vehicle to drive while we visited. Give those boys a raise. They went above and beyond for us.
Thank you so much, Tiffany, for sharing your experience! We're thrilled our team members were able to ensure you had a safe and positive visit during tough weather—they truly work hard to go above and beyond for our customers. We'll be sure to pass along your kind words and encouragement! -Christina
I was neither satisfied or dissatisfied with this particular event and how I had to go through higher ranks to get somewhere with this awful auto fire, please find a way to help others who are in this situation with their identity destroyed and have a way for them to still rent.
We're listening and would like to know more, Jacquelyn. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Christina
The vehicle was not up to par.It was dated. I was pretty much forced into the vehicle, brought it back an hour later stating that I couldn't put my family in the vehicle.And he still charged me full full day. I have been rent with enterprise for approximately ten years.And never experienced this kind of service
Hi Quentin, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Muy satisfecha exelente atencion profecinal el personal
Hi Lizet, we’re thrilled to hear you felt taken care of so well. Our team strives to make every customer experience smooth and professional. - Lisa
Great experience, not only did the switch the car to something better but had emailed and texted me a few times since dropping it off to ask how it went
Hi Visocchi, thank you so much for sharing your experience. We’re grateful for your trust and hope to assist you again. - Lisa
I wish I've gotten the mustang convertible I reserved online instead of the Ford truck they gave me. The low tire pressure light came on about an hour into my drive down the highway and I had to drive around looking for a gas station that had an air pump. It was a very stressful and inconvenient experience.
Hi Kim, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Ryan and Drew were fast, efficient, and kept me safe even during the snow storm. They were able to drop me off at my location of choice nearby with the service provided by Enterprise after I returned my rental. I'll def rent there again if I ever need even though I don't live nearby. They were great.
Hi Suzanne, thank you for sharing such kind words about your experience with Ryan and Drew. We're thrilled they were able to assist you, and it means a lot to know you'd confidently choose us again. - Lisa
Herb Johnson and staff made sure everything was good for our rental. Fast service and upfront on everything. Even helped out at the end in getting it extended from car not being ready at body shop
Hi Stephen, we appreciate your kind words about Herb and our team. It means a lot to know we could make the process smooth and supportive for you. - Lisa
Outstanding experience at Enterprise! From start to finish, everything was smooth, professional, and stress-free. Branch Manager Andrea truly went above and beyond to ensure I was completely taken care of. She was courteous, efficient, and made the entire rental process seamless.
The vehicle was clean, well-maintained, and ready on time. Andrea's leadership and commitment to customer satisfaction really stand out — you can tell she takes pride in running a top-notch branch.
Highly recommend this location. Five stars all the way!
Hi Shahzad, thank you so much for taking the time to share your wonderful experience with Andrea and the team. We're thrilled to know their efforts made your visit smooth and enjoyable, and we appreciate your recommendation. - Lisa
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Thank you, Carla. We're thrilled to hear you’ve consistently had great experiences with us. Your feedback about our team’s respect and efficiency is appreciated, and we look forward to your next visit. - Lisa