Enterprise Rent-A-CarReviews 5,745

Their prices we ridiculous was charged an enormous amount for a economy car I could have bought a cheap used car for less while I waited for insurance settlement. 75 dollars a day for 30 days. I am telling everyone that I know what a ripoff this company is

1. Hidden Charges - the bank recorded an international transaction fee.
2. The opening and closing hours on the website are wrong. I was asked to pick up the vehicle early because they close earlier than stated on the website.
3. The desk at the airport was unattended. The phone call wasn't answered, left stranded at the airport.
4. The company charged $150 for cancellation, even though they didn't show up.

Enterprise seems to not care about the customer. I would not recommend to an enemy. They Jack prices up and gouge you however they can. Rude employees.

Rented a car a month in advance online. They waited till day before to call say they cant get a car. I'm in their loyalty program. Have been for years. But I am done after this. Have pic of my order.

12/6/******* my insurance company made reservations for me to pick up a car on Friday I needed a car before then so I call around to other enterprise company and basically it was the Same thing that Jake Richardson he wouldn't no allowed me to talk to his manager and told me due to me being so upset their branch in Rocky Mount will not help me with a car so I call around to their other branches got someone in R Rapids He said Wednesday Enterprise u really need to do better especially Rocky Mount branch

I wanted to give kudos to the enterprise rental team and branch manager (Blake) on Vine street in Harrisonburg, VA. This team really came through for my sister and I. We were headed to a wedding in IN and they made sure we had the appropriate vehicle as we were taking all the hand made flowers and additional baking equipment for making the cake and cupcakes. Thank you Blake and team. We appreciate your hard work and will continue to rent from Enterprise.

Dena Barnes

Made car rental reservations two weeks ahead of time, get there to pick up the car and they have no availability, called one a town over to see if they had one and was told they had availabilities, get there and again they have nothing! What should have been done was them call us ahead of time to let us know they had none at the time or at least made calls to other rental places to get us a car. I will never set foot in enterprise again!

I was involved in an accident. The insurance company set up a rental at the Southern Pines, NC branch. Enterprise sent me a "Priority" Pass which I promptly filled out. I dropped off my car at the body shop and got a ride to work. When I called Enterprise for a pick up, which is LITERALLY across the street from this branch, I was told that they did not have any cars available and the cars that they did have were getting oil changes. Apparently all at the same time. I had to call another friend and get her to leave work to take me home. When I called Enterprise later that afternoon I was told that they did not have a car for me because they were all rented out and that they have a shortage of cars due to Covid... I guess cars get sick. When I reminded them that I'd had a reservation for a week, they told me that doesn't mean that I am guaranteed to get a car. Not sure what Enterprise thinks the word reservation means. When I passed by the Enterprise on my way to work the next morning, EVERY slot in front of their building had a vehicle in it...

After reset after I hadn't used it in years. I asked the manager I was talking to if the fee was still $200 deposit plus my car rental and she told me yes. So I called back the next day to make a car rental and the guy disrespected me and told me that I had no idea what I was talking about. He put off like I was lying and I didn't know what I was talking about I told him if he would pull up on his computer and look where I called yesterday and had my password reset and would listen to the conversation where tell me $200 I wouldn't be so upset. You can't do false advertisement it's against the law you can't tell one person one thing and charge another person a different fee. And then the manager I talked to on the phone for 10 minutes talk to me like I was a dog and said that they had to make the money up because of covid. I hate to tell him I work too covid I didn't get a day off I was there on the front lines doing my duty Keegan people alive I'm sorry you lost business but don't take it out on the customer.

I had a flat tire in Kokomo, Miss-a-nowhere-ssippi on a job site. Changed the tire with the spare only to find out it was flat. Called the location I rented it from and they connected me to Roadside Assistance who in turned sent me a tow truck. When he arrived I was informed he changed tires or towed people somewhere, did not provide new tires. I was on a job site and could not leave. Called the location again and was told Enterprise would send another tow truck with another Enterprise rental vehicle to drop off and pick up the one with the flat spare tire. An hour and half later I call back for an ETA... never heard of me or my situation.

They send another tow truck only to cancel it as soon as it arrives which wouldn't have mattered because the tow truck driver was instructed only to tow the vehicle to a local town that was 45 minutes away from my hotel. Called again and was informed I had requested an Uber. Uber does not exist in Kokomo, Miss-a-nowhere-ssippi and they did not cancel they did not cancel the tow truck. Tow truck driver gets tired of waiting and leaves.

Fifteen minutes later, the third tow truck shows up and informs me he also has been instructed only to tow the truck to a local repair shop 45 minutes away from my hotel. At least this tow truck driver waited 30-40 minutes while I finally got Roadside Assistance to change the address to tow the vehicle.

I was told by Roadside Assistance that the flat spare was not their fault and was actually asked by one of their representatives if I could just call a friend to come pick me up if there wasn't Uber available in Kokomo, Miss-a-nowhere-ssippi. I'm from NE Georgia... no, I don't have any friends down here in Miss-a-nowhere-ssippi!

Over 6 and a half laters, finally back at my hotel in Hattiesburg, MS.

Never renting from this company again.

Recently, we rented a car with Enterprise at 5690 NW 167th St, Miami Lakes, FL *******.
The whole process was amazing including service and attention from the workers, cars behavior during the trip, the price of the car rental and the car return process at the end.
Special consideration and very good service received from Kyle Anthony during return process.
Thanks to all enterprise staff of that location.

The most HORRIBLE EXPERIENCE EVER - PLEASE DON'T USE ENTERPRISE IF YOU ACTUALLYNEED HELP - I'M WARNING YU.! I called (Enterprise "Linden" THREE TIMES, THREE times to make sure my rental was ready because I only had an hour for lunch. I was told "it will be ready to go when you get here." Since I only have 50 words to go - I WALKED 5 MILES HOME ON AN EIGHT LANE HIGHWAY BECAUSE FAILED ME! I'm a petite woman and 3 cars pulled over and asked me to get it. I'm not smart enought to get Enterprise to do their job, but I know better than getting kidnapped and raped and murdered --- 100% all because Enterprise lies. Something needs to be done ASAP or bad things will happen.

Needed a rental car while my truck was being repaired. My auto insurance was covering the cost of the rental.
The Enterprise Rental car office on 5750 SKY POINTE DR. in Las Vegas, NV has the worst customer service I have ever experienced. Every agent seemed bothered to help me. All agents acted as if they hated their job. I was treated as if I was trying to get something for nothing on my rental. If that's the way they treat customers renting cars paid for by insurance, I don't need to rent from them for any other reason. All employees at this location need a major attitude adjustment. What happened to customer service? Has it all been lost because of a pandemic?
I was told to report to a garage to get the oil changed. How is it my responsibility to get the company's car's oil changed?
Never, ever will I rent from this company.

Gave 1 star only because the option was not there for "0". Although I have rented for Enterprise before, never have I had a terrible experience. Customer service sucks from the agents to the manager (Suzanne? Or Susan?) to the Area Manager (Dustin) at 524 Thornton Rd, Lithia Springs, GA ******* *******000. I rented a car for a week then extended the rental 2 more times (in the same car). I returned the car only not to receive my deposit back. I was told it was used toward the rental. Mind you each time I extended the vehicle I paid with the card on file. They informed me my deposit was used toward the rental of the car. How could it, when each time I called my card was used and the monies taken out of my account. Oh, um sorry Dustin informed me "someone" authorized my card, and he was sorry and that he cannot go back in the past but still nothing would be returned. I asked for the next in line of the Chain of Command, but Dustin refused to give me that information. When I called back and spoke with Suzanne? Susan? Or whatever her name is, she gave me the number for Anthony P. (supposed to be over Dustin.) only to find out she gave me the billing inquiry number that is found on the invoice… WOW! I called *******565 and was rushed off the phone by the rep saying my deposit would be refunded in 24 hours, well I am still waiting. The deposit never came, so I called again. Spoke with a rep that gave me the same song and dance not going into the account to see what happened. I then requested to speak with someone higher. I forgot the name of the person with whom I spoke with, but he seemed very sincere (he was not, he just put a bandage on the situation maybe to keep me from calling back, not sure). He listened and was very apologetic. He said he was going to send the information to the Area Manager via email (marking it urgent) and someone would give me a call back... still waiting. I called again a couple of days after the last conversation only to repeat myself for the 10th time. There were not any notes in the system from any of my previous calls. I called again. Now, I was asked for a "reference number" (that was never given). I was informed a reference number should be given after each call to pinpoint where the call left off. Well, she said the same thing, that she would send over an email, and someone would give me a call back. Nothing has been done, no records, no notes, nothing. My issue was never resolved, and I was never given a real, satisfying, intelligent, professional, apologetic, empathy answer from any customer service rep, manager, area manager, or regional manager. Customer service is everything when retaining and /or obtaining customers…old and new. NEVER EVER WILL I EVER RENT FROM ANY ENTERPRISE COMPANY AGAIN!

BEWARE! I rented a car with Enterprise after I was rear ended at a stop sign. They offered to pick me up at Caliber Collision. Caliber did a great job of fixing up my car and I worked with them and Enterprise after repairs were made to my car to leave the rental car there, at Caliber Collision. Apparently, someone hit the front of the car in the parking lot. Although I dropped the car off where they told me to, when they told me to, they are holding me responsible for the damages. I have yet to even send me pics of the damages they claim to have happened to the car, just a bill for almost $1,200 and a random $50 charge to my credit card from Enterprise that they have not give me the reason for. Bottom line, do not leave the car until they have signed off on it. I have always thought taking pictures of the rental vehicle after dropping it off would be enough. It is not. They can claim someone hit it in a parking lot and you will have to pay for it, without any proof of the damages.

I do not recommend them. At first they are very disorganized and the wait is ridiculous. Second, I had an emergency where my car key ran out of battery. I call customer service and they sent me to the airport to get a car. When I got to the airport they couldn't give me another car because they couldn't be picked up the other car at the hotel because it was inside the garage. This is because the truck was unable to climb. They didn't know how to handle the situation, instead of just changing the battery in the key, they tried to force to did a strategies that did not work at that time. In the end I spoke with a supervisor, the supervisor promised to give me a car the next day due to the situation (because I needed the car for work). The next day they never called me in the morning, and due to their poor organization, I was never able to go to work. Not to mention they sent me a Uber (the day of the situation) to pick me up (at the place where they never being able to bring me a car) and after the Uber picked me up they canceled the service (when I was inside the uber) and then they said I was the one who canceled it.

I had the worst experience of my life renting a car with Enterprise. I made a reservation in advance only to be told at Jackson Ms airport no available cars for the next several hours or so. There was several cars in their parking lot, I asked what about those cars, the lady said those cars were for someone else, I asked who your friends she became very rude to the point I had to call customer services after waiting for over an hours. She said they have not come yet, I said I'm here with a reservation. After speaking with customer services she finally gave me one of those cars.
Whenever I fly into Jackson Ms again I will NEVER Never use them when I return this car. Stay away from the enterprise car rental at this location unless you got two to three hours to hang around and wait and wait.