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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Enterprise Employees were Outstanding, from quickly cleaning my last minute emergency rental, to accommodating me with a more suitable vehicle after my original request could not be made.All future rentals will be with this company. Great to see young men not only enjoy there jobs, but treat me like I was there #1 priority.
Enterprise helped me during a car repair. Vehicle was available when promised and in good condition. Communication with agent was helpful.
Thank you for your fantastic feedback, K Gerard! We're thrilled to hear that you had a smooth experience and appreciated our communication. Your satisfaction is our priority, and we look forward to serving you again in the future! - Christina
Overall best service and the employees had excellent customer service. From pick to drop off, it was a easy and fast process!
Thank you for the fantastic feedback, Juan! We're thrilled to hear you had such a positive experience with our service team. Your satisfaction is our top priority, and we look forward to serving you again! - Christina
I arrived and I think within about five minutes or a little bit more I was driving out of the parking lot very smooth transfer of my rental car to me and the lady who helped me was very pleasant
Thank you for your wonderful feedback, Vytorus! We're thrilled to hear that your rental process was smooth and that our team made a positive impression. Your satisfaction is our priority, and we hope to serve you again soon! - Christina
The manager and staff were very accommodating I appreciate it how friendly and helpful they were when I walked into the rental office. Only concern I had was that I have an older model car and I wasn't sure about the new technology.
Thank you for your feedback, Andrea. We're glad to hear that our team made your experience enjoyable. Your insights help us improve. - Lisa
Brock the employee at Enterprise who helped me was very professional and affable. He made sure I had a vehicle I was very comfortable driving.
I will definitely do business in the future if needed with Enterprise. Thank you.
Thank you for your feedback, Janet. We're glad to hear Brock provided you with a great experience and that you felt comfortable with the vehicle. We look forward to assisting you again. - Lisa
The professionalism and friendliness that I received at enterprise was outstanding! I was treated with the utmost kindness and respect and in return, I was decided to write a thank you note and give them a chocolate cream pie!
Hi Karen, thank you for your kind words and thoughtful gesture. We're thrilled to know our team made you feel welcomed and respected. - Lisa
Everyone there was super cool. The Jeep was clean and ready upon my slightly early arrival. I got delayed in a blizzard coming home from Oregon. Had no issues returning the vehicle late.
Thank you for your feedback, Leighton. We're glad to hear that you had a positive experience with our team and that the Jeep met your expectations. We hope to see you again. - Lisa
From first placing the rental to delivering the car back, I found staff all helpful and polite. The car was as promised. I was very happy
Hi Kavumbi, thank you so much for sharing your positive experience. We’re delighted to hear that our team’s helpfulness and the quality of the car met your expectations from start to finish. - Lisa
I use this Enterprise location in San Marcos, CA often. Luke and his staff are always helpful, kind, and knowledgeable. Thank you. -Noel D
Thank you, Noel, for your kind words and continued trust in our San Marcos location. We're glad to hear Luke and the team always make sure your experience is smooth and enjoyable. Looking forward to seeing you again. - Lisa
* was great upon returning the vehicle. * was also great when picking up the vehicle and provided excellent service and was very helpful.
* Personal info redacted by admin
Thanks for sharing your positive experience; we're delighted Luke and Fe made the process smooth for you and were helpful. - Lisa
Becca was wonderful at the Bardstown Ky store. She went above and beyond to help me and was very professional and kind. I would definitely rent from them anytime and you should too.
Hi Kathy, thank you so much for your kind words about Becca and your experience at our Bardstown location. We’re thrilled to hear she made such a positive impression, and we look forward to seeing you again. - Lisa
I love Enterprise over any other rental company. The only reason I gave 4 stars was because the vehicle is was first given smelled like cigarette smoke bad. I had to return the car and was given another car which I loved.
Thanks for your feedback, Nakia. We appreciate your loyalty and are glad you enjoyed the second vehicle. We look forward to seeing you again. - Lisa
This office may be the best Enterprise location in town. The staff are excellent at providing a relaxed and easy customer experience.
Thank you for your wonderful feedback, Richard. We're glad you had a relaxed and easy experience with our team. Your satisfaction is our priority. - Lisa
Horrible! You can NEVER get the vehicle you reserve online. The manager is NOT the nicest over the phone nor in person. I would rather rent a vehicle from Wilkinson used cars than to deal with nasty attitude people.
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Ms. Williams. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Christina
First class customer service from start to finish. They picked me up at the body shop brought me to their location where I had a choice of vehicles. At the end of the rental process, I returned the car and did a brief walk around and was done thank you Enterprise for a really stress-free rental experience.!
Thank you for the fantastic feedback, Edward! We're thrilled to hear you had a stress-free rental experience and enjoyed our first-class service. Your satisfaction is our priority, and we look forward to serving you again in the future! - Christina
Great experience. Easy to reserve and great contact from the agents. Transportation to and from the repair shop was very much appreciated. An overall very convenient service.
Thank you for your fantastic feedback, Chris! We're thrilled to hear you had a great experience with our service and found everything convenient. Your satisfaction is our priority, and we look forward to serving you again! - Christina
I love my experience with Enterprise. The rentals are hassle free and the experience is great. The customer service at the location I go is top notch. Great place to get your rental car.
We’re thrilled to hear about your positive experiences, Julissa. It’s great to know that our vehicles meet your expectations and that our team make a lasting impression. Thank you for choosing us for your rental needs. - Lisa
Dan and his associates at the Dixie Highway location in Clarkston, MI really are a good group and truly care about their customer service being top tier. Everything was handled very well and efficient. I will return if the need pops up again.
Hi Kelsey, thank you for recognizing Dan and our entire team’s commitment to making your experience smooth and efficient. We're looking forward to welcoming you back whenever you need us again. - Lisa
The staff is always extremely efficient and expectations are explained clearly. The vehicles have always been exactly what I'd expected them to be.
Thank you, Amy, for your lovely feedback and for highlighting our team’s efficiency and clear communication. We’re delighted to consistently meet your expectations with our vehicles and look forward to providing you with the same excellent service on your next visit. - Lisa
Answer: They do not respond to complaints. Which is kind of frustrating when you have a complaint.
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Thank you, Clarence! We're thrilled to hear that our team provided you with outstanding service and made your experience memorable. Your satisfaction is our top priority, and we look forward to serving you again for your future rentals! - Christina