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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Service is always great at this location. The associates are friendly and efficient. Every time I rent a car here, it is quick and painless.
Love the service from the team at this location very polite.
Also the vehicle was very clean.
Car pick up & return very easy.
We are usually able to choose the car from a group. Cars are clean & damage free. The cars do tend to have higher mileage. That being said, we have not experienced any problems with the vehicles.
This is our "go to" company now!
My husband, who is a much tougher judge than I, has been very impressed also.
Great customer service experience and I appreciate the fast service as well. They took their time to explain everything to me. They were very thorough.
Great experience as always. Car had a flat and I was taken care of very well. Always choosing enterprise with this level of service.
Professional and courteous staff went above and beyond to get me into a rental while my car was in the shop.
My insurance company set up my rental for me when I got to Enterprise the young lady took care of me showed me around. The vehicle got me in one around my budget. I have never been in one like they had their that was half gas half electric as far as I was concerned it was very fancy even though it was just a Toyota Camry, young lady assured me it wouldn't be too bad which it wasn't and I got back and brought the car. They took care of me again within 15 minutes very satisfied we go there again.
It was great, the team at the Hanover PA location is always helpful and professional. They are efficient with getting me in a car and on my way! I would refer anyway to Enterprise for their rental car needs.
Hi Montana, thank you for your kind words and for recognizing the commitment of our Hanover team. We're delighted to know we make your experiences quick and smooth, and we appreciate your trust in recommending us. We look forward to welcoming you back. - Lisa
Loved my car it was a Sonata Hybrid staff was excellent and when returning they were awesome
Thank you, Darlene, for sharing your experience! We're thrilled you enjoyed the Sonata Hybrid and that our team could make your trip smooth from start to finish. We look forward to assisting you again whenever you need a ride. -Christina
I have rented from this Enterprise location many different times. They are always friendly, prompt and extremely professional in their dealings. I highly recommend Enterprise as your number one car rental choice.
Chuck, thank you so much for your continued trust and kind words. We are thrilled to hear that our team consistently provides the professional and friendly service you deserve. Your recommendation means a great deal to us, and we look forward to serving you again soon. -Christina
Rental car reeked of cigarette smoke, but did not have time to return it. I had an ozone generator run in it overnight, left doors open during the day, put lots of dryer softener sheets in it and sprayed everything heavily with Lysol
Hi Nelda. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
My experience with enterprise was outstanding. I can't think of any thing they could have done to make it any better. I had wonderful customer service, a perfect car, and a super simple pick up and return. I highly highly recommend. 5 plus stars!
Hi Beth, thank you for sharing your outstanding experience and for the recommendation. We're thrilled to hear the service, vehicle, and process all met your expectations so smoothly. - Lisa
Andrew and Bailey were extremely professional and helpful throughout my rental experience. The car received was very nice had all the bells and whistles.
Thank you so much for sharing your positive experience, Cat. We're delighted Andrew and Bailey provided professional and helpful service, and that you enjoyed the quality of the car. Your feedback means a lot to us. - Lisa
Enterprise is busy, but the staff are responsive, professional and polite. Thanks Jasmine for all you do to make the experience less stressful.
Hi Leisa, thank you so much for your kind words. We're thrilled Jasmine and the team could help make your experience smooth. - Lisa
Customer service very good
Vehicle was alright, side assistance sensors were off a bit. The seats were very uncomfortable with zero lumbar support.
Thank you for your feedback, Tim. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Easy to rent, view vehicles, pick up and drop off. Everyone was kind and very friendly! There is a good variety of cars/trucks to choose with good pricing! Lots of locations help as well!
Thank you for your feedback, Andre. We're glad to hear you found the process easy and enjoyed our vehicle selection. We also appreciate your recognition of our team and rates. Looking forward to seeing you again. - Lisa
From start to finish enterprise takes care of everything. They also give you a choice at what vehicle you would like which is fantastic. The employees at the north port location are top tier and always take care of whatever you need quickly. Very good experiences renting here monthly.
Thank you, Brandon, for your wonderful feedback. We're glad to hear that our team always provides you with excellent vehicle options and quick service. Your positive experiences motivate us, and we look forward to seeing you again. - Lisa
This is the second time I received a car with 3/4 tank full. It is very difficult to match the gas level when dropping off. Last time I rented, I dropped off with the same level as received but yet was charged $12. It's almost like they disregarded their notes that they didn't give it to me full. This time again, I received it 3/4 tank full, I dropped off a nearly full tank, but yet it's policy not to pay me back for the amount of gas I put in above the received level. Either way enterprise wins.
Thank you for your feedback, Melanie. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
I had asked for a 4wd vehicle w snow tires. Instead I received a 2wd truck w tires that did not pass the traction law in Colorado. I slid in the truck and had to be towed by the police. It was horrible. I did get switched out for a different vehicle but you all know better than to do this. When you call Enterprise you listen to your lingo while you're on hold. It talks about being confident in your rental vehicle and that is total bs. I received a nice phone call about switching out my vehicle but this should have never happened from the beginning.
We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
I've always had wonderful experience with you guys at the store and very courteous very respectful and it's always in and out
Thank you, Carla. We're thrilled to hear you’ve consistently had great experiences with us. Your feedback about our team’s respect and efficiency is appreciated, and we look forward to your next visit. - Lisa
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Thank you, Lloyd, for sharing your experience and the positive feedback about the service and vehicle you received. We look forward to providing you with the same care whenever you need us again. - Lisa