Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The minivan was new and very clean so it worked out really well for our cargo and us. But I think the best part was the customer service from Andrew. He picked me up at home and was attentive, informative and friendly throughout the pickup transaction and return. He exceeded my expectations. Thanks.
Excellent experience. Enterprise really helped make a stressful situation much more easy-going. I was able to get my rental and return it with ease. The dropbox for keys after hours is extremely convenient for me. I had no issues with my rental car and will definitely consider using enterprise again in the future. Also very friendly staff.
Satisfied customer every time I rent from them, not only simple reservation processing also vehicles are always available clean and reliable.
Everyone was very kind and considerate of my needs. I left with reassurance and knowledge of how my rental agreement works. I had no concerns whatsoever nor did I leave with complaints. Thank you Enterprise for always providing me with excellent service. Until next time!
My experience with Enterprise was excellent from start to finish. The team there really stood out—they were friendly, welcoming, and genuinely helpful throughout the entire process. Every question I had was answered clearly, and they made everything feel easy and stress-free.
What I appreciated most was how respectful and attentive everyone was. You can tell they actually care about their customers and take pride in what they do. The whole process—from picking up the vehicle to returning it—was smooth, efficient, and well-organized.
Overall, it's just a great place to rent a car. The service is reliable, the staff is top-notch, and the experience feels professional without being stiff or impersonal. I'd absolutely rent from Enterprise again without hesitation.
Thank you so much for your kind words, Matthew! We're thrilled to hear that our team made your experience enjoyable and stress-free. Your feedback means a lot to us, and we can't wait to welcome you back for your next rental. Safe travels! - Christina
The van was in good condition overall. The only minor inconveniences were that it was low on washer fluid and there was a bit of a wait due to an understaffed office. That said, we truly appreciated Enterprise's quick response in providing a replacement vehicle when the original one had a broken window and needed repairs. Overall, we were pleased with our rental experience.
Thank you for your feedback, Laurie! We're glad to hear you appreciated the quick response and enjoyed your rental experience. Your insights help us serve you better! - Christina
Great customer service at this only one location in Tulare. Highly recommend and will be coming back soon.
Thank you so much for your kind words and recommendation! We're thrilled to hear you had a great experience with our customer service. We look forward to serving you again soon! - Christina
I arrived 15 minutes before the opening time of 9am and an employee was nice enough to still get me going. I received a free car upgrade and being able to return the rental after hours was really convenient.
Thank you for sharing your experience, Eric! We're thrilled to hear that our team was able to assist you and that you enjoyed the upgrade and convenient return. We appreciate your kind words and look forward to serving you again! - Christina
Very easy to schedule a car online. Easy to return the car, even when the office is closed, using the attached parking lot. Staff are friendly and knowledgeable.
Hi Marcia, thank you so much for sharing your smooth booking and return experience—and we're glad our team's friendliness made it enjoyable. Your feedback motivates us to keep making the process easy and reliable! We look forward to welcoming you back soon. -Christina
Great mileage and space for long legs family members
Thank you, Stella, for sharing your positive experience with the mileage and spacious comfort. We're glad the vehicle suited your family’s needs, and we truly appreciate your trust in us. Looking forward to serving you again on your next trip! -Christina
Quinox and Miles were great always professional. We got what we needed in and out, car always cleaned, they call to confirm ahead of time love it.
Ashley, thank you for highlighting Quinox and Miles’s professionalism and attention to detail. Safe travels, Christina
I received the car from Sabrina and had her again when I returned the car. She was very friendly & gave great customer service.
Thank you, Mary, for your kind words. We're delighted to hear Sabrina made your experience friendly and easy. - Lisa
The staff was very helpful, polite, and met expectations.
Thank you, William, for your kind words. We're so glad our team could meet your expectations. - Lisa
Fast, friendly, competent, and professional service. Could not have been better.
Thank you, Jeff, for your wonderful feedback. We're thrilled to hear that you experienced fast and professional service. Your satisfaction is our priority. - Lisa
He was so friendly, patient, and understanding (can't remember his name). He explained everything that I needed to know very clearly, so I can understand. The entire process was so easy and stress free! Thank you!
Thank you, Anjelica, for sharing your kind words about the friendly and attentive service you experienced. We're delighted to know the process was effortless and clear for you. - Lisa
Job well done: professional, efficient, no hassle, no surprises. Good to have an auto rental company of high service standards locally.
Thank you, Allen, for your positive feedback. We're glad to hear you found our team professional and efficient, ensuring a hassle-free experience. - Lisa
Professional, knowledgeable and very friendly and accommodating staff. We're lucky to have this Enterprise branch in our Maine community!
Thank you for your wonderful feedback, Keith. We're glad to hear that our team made a positive impression and contributed to your experience. - Lisa
My experience was awesome. The young lady who checked me in and out was knowledgeable of her skill and was pleasant with customers and staff. She made my experience fabulous from beginning to end. She's definitely an asset to Enterprise.
Thank you for your kind words, Celeste. We’re thrilled to hear that our representative made your experience fabulous from start to finish. Your feedback motivates us. - Lisa
The staff at the Veterans Parkway Enterprise are a great team. Sam, who handled our pick up and drop off made the process easy and send us on our way. It's staff members like him makes a company stand out against other companies. His professionalism and knowledge was outstanding.
Thank you for sharing your experience, RJ. We're glad to hear that Sam made your pick-up and drop-off processes easy. Our team takes pride in providing exceptional service, and it's great to know that their professionalism stood out to you. - Lisa
The driver who picked us up, the young woman who worked with us, and the young man who called to check on our satisfaction were all outstanding.
Thank you for your wonderful feedback, Erin. We’re glad to hear that our team made a positive impression. - Lisa
Answer: They do not respond to complaints. Which is kind of frustrating when you have a complaint.


We appreciate your feedback, Neil. It's great to hear that the minivan met your needs and that Andrew made such a positive impression, as we always aim to deliver an exceptional experience. Thank you for sharing. - Lisa