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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Great customer service and clean vehicle. Easy in and out process will rent again in future..
Fast, friendly, easy process. Enterprise has their "stuff " together… enterprise is my "go-to" when renting a car
Thank you, Rob, for your kind words. It's great to know we're your go-to for car rentals. We look forward to seeing you again. - Lisa
Comfortable ride enjoyed it felt proud to be in this beautiful vehicle. No issues at all with
Maintenance
Hi Rozonia, thank you for your wonderful feedback. We're glad to hear you enjoyed the vehicle. It's always our aim to provide a seamless experience. - Lisa
Returning the vehicle was horrible. I needed a ride home Dara told me right away no one could take me home because customers were waiting. I said in return im I not a customer? She went to speak to the manager Colin's and his response was She just gotta wait. ITS NOT WHAT WAS SAID IT WAS HOW IT WAS SAID.before she could even tell me I let it be known I heard him. I was very angry. Once he knew I heard him he got up and asked an other employee to drop me off. The young man was very polite. He was apologizing for tway i was treated. When I first walk in there's a young man sleep at a desk. Down town Brockton has been the location is have used every time I decided to rent a vehicle. I WILL NEVER GO BACK TO THAT LOCATION. I WILL TRAVEL for better customer service. Envy and Mighty where are you?
Thank you for your feedback, Bonita. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Returned the car with a full tank but was charged a $50 refueling fee and the receipt says it was at 3/8ths a tank. Thieving liars over at Enterprise I guess. Won't pick up a phone either. Wish I could put 0 stars.
Thanks for your comments, Aron. If there is anything we can do to help, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Very easy from start to finish. Pleasant service personnel... clear on all aspects of the rental.
Thanks for your feedback, Craig. We're glad to hear that you had a smooth experience and found our team helpful. Your satisfaction is important to us. - Lisa
Car was ready and on time. Car was clean, tires were good, Staff was friendly and courteous.
Thank you for your kind words, Ridge. We're glad to hear that you had a positive experience with our service and staff. - Lisa
The experience was easy, professional and organize. The staff was friendly, informative we receive an upgrade which we highly need it for the amount of suitcases that we had. The SUV but shows like butter it was such a smooth ride and we enjoyed the whole time that we had it learning new things about the SUV, make me want to purchase one just like it myself again thank you so much for the experience of using Enterprise as our car rental service. We'll use the service again next time I'm in Washington DC.
Thank you, Sandra, for your wonderful feedback. We're glad to hear that you had a smooth and enjoyable experience with our team and the SUV. We look forward to welcoming you back. - Lisa
Excellent people that care about their customers! Would use Enterprise again if I need a rental.
Thank you for your kind words, Madeline. We're glad to hear you had a positive experience with our team. Your satisfaction is important to us, and we look forward to assisting you again in the future. - Lisa
Customer service at the front desk was excellent. They were kind, respectful and professional. They were eager to help.
Thank you for your kind words, Jorge. We're glad to hear our team made a positive impression with their service. Your feedback motivates us. - Lisa
The staff was extremely professional, knowledgeable and courteous. The car was clean and new and we could not have asked for a better experience.
Thank you, Patti, for your kind words. We're thrilled to hear that you had such a positive experience with our team and the vehicle. Your feedback motivates us. - Lisa
The location I went to the staff was completely amazing they were very helpful and actually made my day when I went to pick up my rental. On Memorial Day they were closed but staff was there working hard to get the rentals in they're an amazing team and I really appreciate their services
Thank you, Shovon, for your kind words. We're thrilled to hear our team made a positive impact on your experience. Your appreciation means a lot to us, and we hope to see you again. - Lisa
The best service I have ever received at a car rental company! They truly cared about your satisfaction! Thanks for a great experience!
Hi Jim, thank you for your kind words. We're thrilled to hear you had such a positive experience with us. Our team is dedicated to ensuring your satisfaction, and it's great to know we met your expectations. - Lisa
Picked up the car at hotel location in San Juan Condado Beach. The staff had our car ready & was very helpful in adjusting my return time.
No hassles.
Thank you for the great service.
Hi George, thank you for sharing your positive experience. We're glad our team made your car pick-up smooth and accommodating. Your feedback is appreciated. - Lisa
Staff is very supportive, polite.they are very quick
Thank you for your kind words, Ashish. We're glad to hear that you had a positive experience with our team. - Lisa
I booked my rental through Costco travel, but had to make a couple modifications to my booking due to unforeseen circumstances. Enterprise made it easy to modify my rental length. Thank you!
Thank you for your feedback, Crystal. We're glad to hear that modifying your rental was a smooth process. We aim to make things as convenient as possible for our customers. - Lisa
It was the best experience I ever had renting a car.
Thank you for your kind words, Eric. We're thrilled to hear you had such a positive experience with us. - Lisa
I had good attention from the employee who relived the vehicle.
Thank you for your feedback, Mauro. We're glad to hear you had a positive experience with our team. - Lisa
Great customer service. Will definitely rent from here in the future
Thank you, Travis, for your kind words. We're glad to hear you had a great experience and we look forward to assisting you again. - Lisa
THE FAIRFAX CITY LOCATION AND ALL THE EMPLOYEES ARE ABSOLUTELY OUTSTANDING, ESPECIALLY FOR NICK... PROFESSIONAL, COURTEOUS, VERY THOROUGH AND ARE A VERY POSITIVE ASSET TO YOUR COMPANY SINCE I HAVE BEEN A CUSTOMER WITH YOU COMPANY, FOR THE PAST 25 YEARS.
THANK YOU WILLIAM H. RYAN (BILL)
Thank you for your kind words, Bill. We're thrilled to hear about your positive experiences over the years, and we appreciate your recognition of Nick and the team at our Fairfax City location. Your loyalty means a lot to us. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Marcus, for your positive feedback. We're glad to hear you had a great experience with our service and vehicles. We look forward to welcoming you back. - Lisa