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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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It was satisfactory, but nothing that I wouldn't have expected, except for the gas tank not being on full.
Thank you for your feedback, John. We strive to meet expectations and we appreciate your insights. - Lisa
Very good attention and quality of the very clean cars and 5-star customer service, thank you very much
Thank you, Roimer, for your kind words about our service and the quality of our cars. We're glad to hear you had a great experience. Your satisfaction is our priority. - Lisa
My experience with the customer service was impeccable. Now I would disagree about the car that was chosen for me. I did not like the Sonata, but I tell you the hospitality and the love that was given from staff made the card very much durable..
Hi Donna, thank you for your kind words about our customer service. We're glad to hear our team's hospitality made a positive impact. We appreciate your feedback on the vehicle. - Lisa
Very friendly staff that was willing to go out of the way to assist with everything.
Thank you for your kind words, Jonathan. We're glad to hear that our team made a positive impression and provided the assistance you needed. - Lisa
Our car blew the engine and we were hundreds of miles from home. So stressed to say the least. Googled Enterprise for where we were. From call to pickup went smoothly. Then after returning home I asked a closer Enterprise if I could return it there and got "absolutely". Dropped it off, checked out and we were done. Easy all the way around.
Thank you for sharing your experience, Kate. We're glad to hear that everything went smoothly. It’s great to know our team made your car return easy and convenient. We appreciate your feedback and hope to assist you again in the future. - Lisa
Easy… start to finish.
Pleasant staff, clean cars and a variety to choose from!
Thank you for your kind words, Hector. We're glad you had a smooth experience and enjoyed our selection and service. - Lisa
When I dropped the car off for return, the employee was super nice and he also apologized for my dry experience with the employee that handled my transaction upon picking the rental car up, she didn't say much, she didn't do a walk with me to point out damages, just basically took my payment and handed me the keys, which I always rent cars from enterprise all the time, I only deal with them, and they have gotten better but this particular day wasn't a good one so I'm not gone let this one bad experience make me part ways with enterprise, that employee just needs more training on her people skills.
Thank you for your feedback, Talanda. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Wonderful! So friendly, easy to work with and more affordable than we had anticipated. Super recommend the Enterprise located in Kona!
Thank you for the kind words, Naomi. We’re glad to hear you had a positive experience with our Kona location. Your recommendation means a lot to us. - Lisa
All around very pleasant good people are very helpful and knowledgeable get things done and I Swift way
Hi Hillel, thank you for your feedback. - Lisa
The first car I was assigned had an issue the would impact safety. (To no fault of their own) They noticed before I had left and without hesitation assigned me a defect free vehicle. They were super friendly and answered every question I had clearly and effectively. When it comes to customer service they were top notch. I will definitely rent from enterprise again. Shout out to the Billings Montana branch.
Thank you, Charles, for your kind words about our Billings branch. We're glad to hear that our team was able to assist you promptly and effectively, and we look forward to welcoming you back in the future. - Lisa
Enterprise has a seamless rental process, quick and easy, and the rate always comes back the same at the end once they charge you.
Thank you for your feedback. We’re glad to hear you had a smooth rental experience and appreciate your trust in our rates. Your satisfaction is important to us. - Lisa
Customer service is exceptional. Friendly staff. Always willing to help get the exact vehicle for our needs
We appreciate your kind words about our team. Your satisfaction is our priority. - Lisa
Very clean vehicle,
The ride was smooth no issues on are 10 hr drive,
Great customer service when renting
Overall 10/10
Thank you, Adrian, for the fantastic feedback. We're thrilled to hear you had a positive experience with our team and the vehicle. Your satisfaction is our priority. Hope to see you again. - Lisa
Close to excellent. About 75% there.
Communication and being sure your client has a car when they're supposed to pick up is kind of important for a car rental company.
Thank you for your feedback, James. We appreciate your insights on communication. Your experience is valuable to us, and we're glad you found our service close to excellent. Looking forward to serving you better next time. - Lisa
Their staff were very personable and informative. We will definitely be contacting enterprise again in the future.
Thank you for your kind words, Karen. We're glad to hear you had a positive experience with our team. We look forward to assisting you again in the future. - Lisa
Nick provided excellent service at the Morton Ranch location from pickup to the return. I also received a text after pickup to see if everything was going well.
Thank you for your feedback, Sharon. I'm glad to hear Nick provided excellent service and followed up after your pick-up. We strive to create a positive experience for our customers. - Lisa
I will never rent with any company except enterprise, they are the best!
Thank you for your kind words, Weston. We look forward to seeing you again. - Lisa
The staff at Enterprise was great. The only item of concern I had was the vehicle itself, which vibrated more than normal during braking. Someone needs to check the brake pads and rotors ASAP.
Hi Jeff, thanks for your feedback regrading the vehicle. We're glad to hear our staff met your expectations. - Lisa
Very good from pickup to travel and return of vehicle.
Hi Virginia, thank you for sharing your positive experience. We're glad to hear that everything went smoothly from pick-up to return. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words, Diana. We're glad to hear you enjoy our service and find our cars to be in excellent condition. Your feedback motivates us. - Lisa