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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I had a great! Experience shout out to diamond and the rest of the team yall is the best, everyone helped me with everything and I will continue renting cars from enterprise best experience I ever had
I had an excellent experience renting a car from Enterprise. The employee that helped me was very helpful and kind. She even dropped off the car to my work. I would definitely recommend renting from her. Thanks again for a pleasant experience.
Thank you for sharing your positive experience, Francisco. We're thrilled to hear that our team made your car rental smooth and enjoyable. Your recommendation means a lot to us. - Lisa
The Cambridge Enterprise team was too notch. Great customer service with kind, attentive staff. Life is busy but Cambridge Enterprise made things so much easier. Thank you.
Thank you for your kind words, Bridget. We’re thrilled to hear that our team could make your experience easier. Your satisfaction is our priority. - Lisa
Always the best service in north houston kind polite professional fast service never an attitude rude or inconsiderate like most rental places. They are the best everyone down to managers are there to serve the local customers as all should attempt to do.
Great cars and they keep them in great condition.
Hi Jonekia, thank you for your kind words about our team and service. We strive to maintain a welcoming environment and provide quality vehicles. Looking forward to seeing you again. - Lisa
The Reidsville NC team made my rental process great. They were helpful and courteous. I would recommend them anytime!
Thank you, Rinda, for your kind words about our Reidsville team. We're thrilled to hear that your rental experience was positive and that our staff made a difference. Your recommendation means a lot to us. - Lisa
Great experience with my rental. Easy to pick up, easy to drop off.
Thank you for your kind words. We're thrilled to hear you had a smooth rental experience. - Lisa
Shoutout to Isaac Langdon and the Enterprise team at 1500 Laurens Rd. They made a difficult time much easier with their kindness and eagerness to help. We couldn't be happier, thank you!
Thank you for your kind words, Patrick. We're thrilled to hear that Isaac and the Enterprise team made a positive impact during your time with us. Your satisfaction is our priority. - Lisa
Easy to deal with & no hassle when wanting to add a extension
Thank you, Marvin, for your positive feedback. We're glad to hear that your experience was smooth and hassle-free. - Lisa
There attended to
Custom quite no waves time I's good service
Thank you for your kind words, Sijuafe. We're glad to hear you had a positive experience with us. - Lisa
Even when busy, the employees were efficient and flexible with everyone's needs and concerns. My rental was a brand new car, was clean and ran well. Thank you!
Hi Carly, thank you for your kind words. We're thrilled to hear that our team met your needs and that you enjoyed the vehicle. Your feedback motivates us, and we hope to see you again. - Lisa
Excellent service recently renting a car from Enterprise in Vestal NY. Efficient, courteous and patient service from Luke! Definitely recommend! Return was quick and easy. All the staff there were great!
Hi Jill, thank you for your wonderful feedback. We're thrilled to hear that Luke and the team provided you with excellent service. Your recommendation means a lot to us. - Lisa
Very friendly and had excellent customer service. Would definitely recommend.
Thank you, Rachel, for your kind words and recommendation. We’re thrilled to hear you had a great experience. - Lisa
After a poor experience earlier in the day with a different Enterprise location, John with Boerne Enterprise was everything I needed: Helpful, friendly & reassuring! If you will be renting from the Boerne, Tx location, I strongly urge you to ask for him!
Hi Carrie, thank you for sharing your positive experience with John at our Boerne location. We're glad he was able to turn your day around and provide the service you deserved. Your recommendation means a lot to us. - Lisa
I reserved a minivan 12 days before my trip, but just four days prior to departure, I received a call informing me that the vehicle was no longer available. I searched for alternatives, but the prices had nearly doubled. I then contacted the corporate customer service line, and they found a minivan available at a location an hour and 30 minutes away. I called that branch to confirm, but they said they did not have the vehicle. I explored other options with no success. Then, just a day before my trip, I received a check-in link from the original branch, which made me assume they had a vehicle available. I completed the check-in and called in the morning to confirm, only to be told once again that the minivan was not available. At that point, a representative offered to switch my reservation to a 7-passenger SUV, and I agreed. However, while on my way to pick it up, I called to confirm and was told the SUV needed an oil change and they didn't know how long it would take. I had reserved the vehicle for 9:00 AM to stay on schedule with my trip, and this entire experience completely disrupted my plans. The handling of my reservation was extremely unprofessional, disorganized, and lacked basic customer service. I am very upset with how this situation was managed.
Hi Taeho, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation number and the details of your experience. Thanks. – Lisa
Enterprise is the best rental company to rent from. I have always been a valued customer for years and I will keep continuing to be a valued customer. Sometimes you might run into problems but if you let them know they will help you with that problem the best way they know how and make sure your satisfied and it is solved.
Thank you for your kind words, Anthony. We appreciate your loyalty and are glad to hear about your positive experiences with our team. We're always here to ensure your rental experience is smooth and satisfying. Looking forward to seeing you again. - Lisa
The agents were courteous and friendly. They were very knowledgeable about their business. They make you feel you are important
We're thrilled to hear that our team made you feel valued and provided excellent service. Your kind words motivate us. - Lisa
Had a very good experience with Jessie agent. Very courteous and informative and helped us renting the car we needed. Checking in and out went very smooth. Jesse worked hard to accommodate our wishes
Hi Kathy, thank you for your kind words about Jessie's service. We're thrilled to hear that your car rental experience was smooth and accommodating. Your feedback motivates us. - Lisa
Great experience all the way around from the management team
Thank you, Ali, for your kind words. We're glad to hear you had a great experience with our management team. - Lisa
Everyone was very friendly and helpful. Great experience!
Thank you, Valerie, for your kind words. We're glad to hear that our team made your experience enjoyable. - Lisa
$#*!ing terrible...
Did not listen to my concerns at all..
We're listening and would like to know more, Jason. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lawanna, thank you for your kind words about our team, especially Diamond. We're thrilled to hear you had a great experience and appreciate your loyalty. - Lisa