On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very friendly and had excellent customer service. Would definitely recommend.
After a poor experience earlier in the day with a different Enterprise location, John with Boerne Enterprise was everything I needed: Helpful, friendly & reassuring! If you will be renting from the Boerne, Tx location, I strongly urge you to ask for him!
Hi Carrie, thank you for sharing your positive experience with John at our Boerne location. We're glad he was able to turn your day around and provide the service you deserved. Your recommendation means a lot to us. - Lisa
I reserved a minivan 12 days before my trip, but just four days prior to departure, I received a call informing me that the vehicle was no longer available. I searched for alternatives, but the prices had nearly doubled. I then contacted the corporate customer service line, and they found a minivan available at a location an hour and 30 minutes away. I called that branch to confirm, but they said they did not have the vehicle. I explored other options with no success. Then, just a day before my trip, I received a check-in link from the original branch, which made me assume they had a vehicle available. I completed the check-in and called in the morning to confirm, only to be told once again that the minivan was not available. At that point, a representative offered to switch my reservation to a 7-passenger SUV, and I agreed. However, while on my way to pick it up, I called to confirm and was told the SUV needed an oil change and they didn't know how long it would take. I had reserved the vehicle for 9:00 AM to stay on schedule with my trip, and this entire experience completely disrupted my plans. The handling of my reservation was extremely unprofessional, disorganized, and lacked basic customer service. I am very upset with how this situation was managed.
Hi Taeho, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation number and the details of your experience. Thanks. – Lisa
Enterprise is the best rental company to rent from. I have always been a valued customer for years and I will keep continuing to be a valued customer. Sometimes you might run into problems but if you let them know they will help you with that problem the best way they know how and make sure your satisfied and it is solved.
Thank you for your kind words, Anthony. We appreciate your loyalty and are glad to hear about your positive experiences with our team. We're always here to ensure your rental experience is smooth and satisfying. Looking forward to seeing you again. - Lisa
The agents were courteous and friendly. They were very knowledgeable about their business. They make you feel you are important
We're thrilled to hear that our team made you feel valued and provided excellent service. Your kind words motivate us. - Lisa
Had a very good experience with Jessie agent. Very courteous and informative and helped us renting the car we needed. Checking in and out went very smooth. Jesse worked hard to accommodate our wishes
Hi Kathy, thank you for your kind words about Jessie's service. We're thrilled to hear that your car rental experience was smooth and accommodating. Your feedback motivates us. - Lisa
Great experience all the way around from the management team
Thank you, Ali, for your kind words. We're glad to hear you had a great experience with our management team. - Lisa
Everyone was very friendly and helpful. Great experience!
Thank you, Valerie, for your kind words. We're glad to hear that our team made your experience enjoyable. - Lisa
$#*!ing terrible...
Did not listen to my concerns at all..
We're listening and would like to know more, Jason. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Very professional, enjoyed my experience. Would recommend to everyone
We’re thrilled to hear you had a great experience with us. Your recommendation means a lot. - Lisa
The young man helping me was very professional I was in and out
Thank you, Marvin, for your kind words. We're glad to hear you had a quick and professional experience. - Lisa
Super friendly helpful staff at the Covina office. I had to drop my car off for repairs. They picked me up, and when it was repaired they gave me a ride back to pick it up. The rental car, a Genesis, was lovely and they gave us a free up grade. I will definitely go back whenever I need to rent a car.
Thank you for sharing your positive experience, Diane. We're glad to hear our team made your visit enjoyable and that you loved the upgrade. We look forward to assisting you again in the future. - Lisa
Given three vehicles that had engine lights on. Two I caught. One I did not see till the next morning. Went to trade the car for a different car and the location did not have the level of car I paid for. They could change but refused to correct the price to the price of the car I would be taken. The car I finally took was dirty and a very bad smell inside the car. It did smell like someone smoked pot in the car.
Hi Marc, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Very east to rent from Enterprise, the truck was Expy clean and had a full gas tank. The staff was courageous and answered all questions.
Thank you for your kind words, Michael. We're glad to hear you had a smooth rental experience and that our team was able to assist you. We appreciate your feedback. - Lisa
All was as I expected. The rental was clean and ready to go. The rental return was hassle free. Customer service was A-1, an excellent experience.
Thanks for the wonderful feedback, Charlie. We're thrilled to hear that everything met your expectations and that you enjoyed our customer service. Your experience is what we strive for. - Lisa
Amazing…. Staff was very friendly…car was very nice
Hi Lois, thank you for your kind words about our staff and vehicles. - Lisa
They paid attention to details, very friendly and was quite with pick up and drop off
Thank you for your kind words, Donald. We're glad to hear you appreciated our attention to detail and friendly service. Your satisfaction is our priority. - Lisa
Quality service. Quick rental process. I couldn't be more happier with the friendliness and professionalism of the staff all the way from pick up to return.
Hi Chanda, thank you for your fantastic feedback! We're thrilled to hear you had a great experience with our team and the rental process. Your satisfaction means the world to us! - Isabella
Enterprise was wonderful. They worked with me every step of the way to make sure my rental experience was seamless!
Hi Michele, thank you for your fantastic feedback! We're thrilled to hear that our team made your rental experience seamless. Your satisfaction is our top priority, and we appreciate your kind words. Looking forward to serving you again! - Isabella
Fast and friendly service. They were able to accommodate me even when they were running low on inventory. They answered all my questions on the different add ons. They helped me get used to all the features in the vehicle. They are always fast in checking me out when returning the vehicle. Would definitely recommend Enterprise to my friends and family.
Thank you, Octavio! We're thrilled to hear you had a great experience with our team. Your satisfaction is our priority, and we appreciate your recommendation. We look forward to serving you again soon! - Isabella
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Rachel, for your kind words and recommendation. We’re thrilled to hear you had a great experience. - Lisa