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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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The app is user friendly and easy to navigate. The eDreams Prime is a really good deal and brings lots of benefits. The only thing I noticed is that I received an email informing me about a delay in my flight, yet I still couldn't see it on the app until 5 hours later. Overall I like eDreams and I highly recommend it.
This is the second time to travel through eDreams. The first flight was good and they were committed to following up, even when I changed the date of the trip. I think that my current trip will be better through them.
Dear Mohamed M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
This my first time maybe next time, because i will see
Dear Paramjit S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Shanta T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear John T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Everything is happening and I feel comfortable and worry less
Dear Ismael D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
On my flight booking was told that 1 hand baggage was included in the fare, but the airline ticket don't include it.
Dear Marlon U.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Been using this site for a number of years and now using their app. Hasn't disappoint yet. Very easy to use and they notify me of any changes timely
Dear Yvonne V.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Well though i got x so bother date from the date i indicated (August 14th was moved to 15th) i took it anyways. Will appreciate if it can be changed to 14th. If not it can be considered a deal
Dear Sunday F.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Or Y.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I have an edreams app and also the website. On the app, 24 hours to get the invoice. On the website 72 hours. Tried both. But have not received the invoice.
I asked several questions, but I didn't get the exact answer I wanted. I'm angry that I was charged an unknown service fee after trying to make a reservation at a low price, but now I'm going to give up because it's annoying.
Muy buena, eficaz, muy buen precioso, nada complicado
Dear Diane B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Everything went very well. I will recommend eDreams to friends and family.
Dear Angela M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I have booked a flight ticket from eDream, booking reference# *******643. Unfortunately, airline has canceled one of the connecting flights, and I need to cancel the full travel itinerary. I have done a chat with a support team and canceled the booking. Unfortunately, no email update was received, and the status is unknown. If service is not good, people will not come back. Sorry, not a good experience, and I will use another service provider.
I booked a simple roundtrip flight to/from Montreal and the only confirmation I got was a confusing email which had the WRONG return flight info and no valid confirmation # with the airline. I have downloaded the app and have tried calling... I cannot CHANGE, CANCEL the booking (I just get forwarded in circles in the app). I cannot speak to anyone on the phone provide by the chatbot. This is a useless, no value-add service and I will be complaining to the better business bureau and VISA. The other review I left they asked me to "check my email" for a follow up to my review... There is NO follow up or email. This service is horrendous.
Thanks to all the workers100%. Everything good We wish everyone to have a great time
Dear Bashar A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Booked via edreams.com flights to Spain for Oct 2022. The actual credit charges do not match the INVOICE in USD.
Instead of single charge in credit card in USD, there are 4 charges 2 from edream in USD and 2 from Vueling airline in EUR.
I tried to contact both, but getting BOTS that are closing the complain. I tried to contact edreams by phone, some one fro India answer, which does not have a clue about what is overcharge.
It was a nightmare and time efforts without any results.
I tried to cancel the booking, they will refund only 80% from flight cost, Zero refund on all addintinal charges. It means I will loose 1,000$ for cancel.
Invoice total amount
Is 2,855 USD. It was expected to see a single charge of 2,855 and not 4 charges as below
Credit card Charges:
EDREAM 1,318 USD
Vueling 2,392 EUR
I have a few trips for this year and I will not ever book anything via edreams.com
Very good, very fast, best prices. Very much detail.
Dear Peptea M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kais B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service