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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Booked via edreams.com flights to Spain for Oct 2022. The actual credit charges do not match the INVOICE in USD.
Instead of single charge in credit card in USD, there are 4 charges 2 from edream in USD and 2 from Vueling airline in EUR.
I tried to contact both, but getting BOTS that are closing the complain. I tried to contact edreams by phone, some one fro India answer, which does not have a clue about what is overcharge.
It was a nightmare and time efforts without any results.
I tried to cancel the booking, they will refund only 80% from flight cost, Zero refund on all addintinal charges. It means I will loose 1,000$ for cancel.
Invoice total amount
Is 2,855 USD. It was expected to see a single charge of 2,855 and not 4 charges as below
Credit card Charges:
EDREAM 1,318 USD
Vueling 2,392 EUR
I have a few trips for this year and I will not ever book anything via edreams.com
Very nice and easy. It help me to find the best price
Dear Heraldo P.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Petar Š.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I am satisfied with e Dreams. Fast, good, easy for using
Dear Katarina V.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Please refund me my money. It has been hard to get response
I sometime booking hotel with your edreams
Very nice booking environment, I can booking easily, Thank you so much and edreams is very strong lowest-priced compare to another booking site, I suggest strongly, have a good day
Dear Byungwook K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Was kinda good, cheap flights and good options for rent a car and for hotels
Dear Girts C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Cheaper compare to airline website and very prompt confirmation received.
Dear Shahrul A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I received a mail that my booking is cancelled and I have to apply again, but in message I received my confirmation flight schedule, which is exactly, it makes me worried, regards.
Dear Venus Y.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very satisfied with this booking, i will buy my next flight tickets with edreams from now on
Dear Cosmina B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The flight reservation went smooth. Nonetheless, I am expecting the invoice for the booking.
Dear Elona X.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Simple and easy to use app! Will definitely recommend.
Dear Jacinta O.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Hasta ahora todo va bien a la espera del viaje, para poder saber que todo saldrá bien.
Thanks for your services! Great customer service! I love your app!
Dear Julian T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It seems a bit risky to book a plane ticket with eDreams because of the apparently very bad accessibility of customer care and slow to none refund of the plane-ticket if things don't go as planned.
But the plane-ticket was cheap enough to take the gamble.
Within 1 minute after booking I got the ticket by email without any problem and I can continue to use the service of the booked airliner.
As long as there is no cancellation, I therefore think that eDreams is much better than their image and reviews suggests.
Beware of all the unnecessary extras that eDream offers during the booking process, which will increase the price of the ticket unnecessarily.
Dear S. L.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Omar D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Smooth. Perfect! I'll fly edreams for ever i think….
Dear Julien L.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I'm still trying to figure out my booking number, I tried putting it in to alaska airlines so i can find seats but I can't seem to find the right number
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Peptea M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service