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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Hello,
The eDreams mail back to customer while the money is deducted from bank account.
Regards
It's good experience with robot assistant. I ask questions about my ticket. Finally I had my ticket that's good
Dear Safwat A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
So far this has been a good experience. I do not travel often so I don't know if I will keep the membership
Dear Eliza D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Hi. I would to thank eDreams for everything you did to make my travel plans possible by finding me a better deal for my air tickets. Thanks for your services.
Dear Phiona N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Tahir M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
My experience been all the time super For the job the company eDreams
Dear Jan G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
My mistake was I didnt look up and research edreams on line regarding their reviews. Lesson learned:(
Their reviews which rate them 1-2.7/5 is holding up and absolute truth to why they have those bad reviews because i had experienced it myself.
I recently booked a flight and realized i made a mistake on the arrival time for my destination and literally chat/called them(right away) while the flight booking was still processing (not even confirmed yet)and they refused to cancel my booked flight without paying $250 dollars more. Their service is too slow, including the chat service and unreasonable conditions on cancellation.
I will never book for this company again and sticking to the popular companies for a few dollars more.
I like ur service and i will book every ticket from ur site
Dear Habib B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Easy, accessible, and handy website, with better prices and offers than other agencies.
Dear Mirtha S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Fast and straight to the point. Look I don't use a lot of words just wanna pretty much get this out the way if you don't mind
Dear John M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Everything went fast and well, the only concern it's not very clear the luggage policies.
Dear Jose L.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Nice service and car rent recommended ， And we'd like to ask cr renting in us and social if you have
Dear Ioannis C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Excelente servicio, ya he comprado pasajes anteriormente y he quedado satisfecho...
It was alright not to bad it gave me all the information that you wanted timings and terminals
Dear Ruben N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Ana P.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The app is user friendly and easy to navigate. The eDreams Prime is a really good deal and brings lots of benefits. The only thing I noticed is that I received an email informing me about a delay in my flight, yet I still couldn't see it on the app until 5 hours later. Overall I like eDreams and I highly recommend it.
Dear Kais B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
This is the second time to travel through eDreams. The first flight was good and they were committed to following up, even when I changed the date of the trip. I think that my current trip will be better through them.
Dear Mohamed M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
This my first time maybe next time, because i will see
Dear Paramjit S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ainur S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service