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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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This was my first time used this website and it is very fast and easy for booking your travel
Dear Ahmed E.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Boarding passes not received until 2.5 hours before flight. This is much to late.
I got lost in all of your emails. Do something about that please, I have many travels and receive many emailssssssssss.
Dear Simao C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Best and well served, really wonderful experience. Keep on the good work.
Dear James C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Im satisfied with service that you provided for me
Dear Radenko V.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Hi. Please sent me email ticket original pdf copies. Thanks
It was an easy and straightforward process. I was able to find the best route and prices for my trip. Very pleased with the results.
Dear Luis E.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Im satisfied, they are great. Have a safe flight. See ya
Dear Daniel B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Я не получила номер бронирования без которого я не могу лететь
I have very positive experience with eDreams. Thanks a lot!
I'll be very thankful for electronic tickets for our flights.
Best,
Dr. Lev Weiner
Dear Lev W.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Booking is easy, safe payment. I've never had any bad experience with them.
Dear Jelena V.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
On 20 May 2020, Customer Care eDreams sent us an email. Jarred was the writer, Telling us you are still awaiting our refund authorization from Air New Zealand for the 2 tickets we booked for flights from Kerikeri to Timaru and return. The day the flight was to take place NZ went into total level 4 lockdown due to covid-19. After days of numerous phone calls and hours and hours of on hold on the phone they finally said they would refund our fares. I have phoned Air NZ numerous times and they said they cannot refund us as 'eDreams' are the booking agent and hold the money.
WHEN ARE WE GOING TO BE REFUNDED. THIS HAS NOT HAPPEND YET AND IT HAS BEEN OVER 2 YEARS. This is absolute theft and lies. People out there be warned, NEVER use eDreams. I would have put minus 50 stars but there wasn't the ability.
It was really fast and accurate, it was easy to understand the price breakdown
Dear Yuval T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was a nice trip, fast, simple and efficiency.
Thanks!
Dear Shunwei Z.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I got at least 4 emails a day since booking this flight
Dear Sima M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Easy transaction but had to wait a bit for confirmation. But overall good!
Dear Ian T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Enzo M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service