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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I still do not know about my baggage and where i will be sitting, Otherwise everything is perfect.
I have a wonderful experience with edreams.
Thank you very much
Almost Ok, support by phone was perfect as there was problém with check in ať Prague airport
Dear Jiri,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Thank you, I really have received good discount for my booking, but I will be grateful if you can send me invoice of my booking. Unfortunately something went wrong and I didn't get it. It's absolutely necessary for covering my flight fee to the invited side. Can you please to send it as soon as possible!
Good experience, very fast and convenient, but annoying emails
I would like to say that, my experience was amazing and easy cheap price
Brilliant company never had a problem at all x always use for flights
Can only comment and validate the ease of use and simplicity of the process so far will update after first trip and overall experience!
Brilliant service five star thank you see you next time Will recommend you
Needed to add baggage - you say contact the airline - airline says it must be done thorugh you. Waited over 30 minutes and your 'hotline' was not answered. Saved £54 on the flight and will lose over 90$ on the bags. Eventually spoke to one of your reps who couldn't / wouldn't help. Thinking of cancelling edreams subscription
Dear David,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Everything went as expected, prices were true as advertised
The trip went well. Now i m looking for the détails of my return flight back to Geneva. Difficult to find …
It was the first time, but was impressed with the service and seep.
I found ticket prices that I liked and times that I wanted so it was fairly easy to do. It just seems to be somewhat over emailed after that.
I was keen to get a deal with 24 hours changes possibilities and I also paid for this option, but indeed when I needed to have a hold luggage and needed to pay for it, I was directed to deal directly with the aviation company. As I had two different companies for the whole trip, it was not possible to get a definite solution.
Dear Hermon,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I was looking to arrange a flight & hotel for a business trip in Dubai and I found that I had a number of options offered. I was able to choose the best choice which addressed all my needs with ease.
Good app Great deals and prices and easy to manage Will definitely use it again
Too many adds and not enough clarity. The total price revealed itself after a too long process.
Dear Daniel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nadira,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team