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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Check the reviews of the hotels as there is a lot of variation regardless of the stars 🌟.
I have a good experience for you. I'm very happy to go with your company.
When I applied this £10 code at the end of my booking, it would not except it. I feel this £10 off code is a scam.
Them when I emailed you about this, my email kept coming back to me, saying inbox full. How convenient.
I found my perfect flight very fast service! Totally recommend it!
I dislike going through third parties for making reservations. I never know quite with whom I am dealing. I don't understand the relationship between the airline I chose, eDreams, and another entity called LEVEL.
I especially dislike having to sign up -- and then remember to cancel -- to get a discount.
Now I dislike all the follow up emails for more special offers that are of no interest. I may continue to look but I also look forward to cancelling my 30 day free trial.
Dear Roberta,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
If a passenger books/ pay for a return ticket, why should eDream meet the passenger half way living the passenger confused and helpless...
Dear Comfort,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Yes.i M Ok tank you
Im fine
Very good
Experience very good
Everything went according to plan. A very smooth experience when booking my flights. Thank you.
Very convenient, best prices, valued for money. When I booked this ticket it was very straightforward service and things were very simple to understand and the website is very user friendly.
My first time on edreams website, real easy and most importantly value for money.
There were some problems with my first reservation and I contacted them and they helped me a lot and compensated me. I am very grateful to them
Searching for a reasonably priced flight aint what it used to be. Prices have rocketed what with having to pay for seats and luggage. I was so amazed when I came across your flights. Easily the cheapest!
It was symple to obook the trip but I still dn't know how to manage my suitcase to check in advance. I show there is the option in the company that manage the flight but I don't know yet in my case
It was fantastic. Easy and straight forward booking process.
Delighted,,managed to booked my flight easily using my phone.it was also quick,ticket was confirmed instantly.
😎😎😎😎😎😎😎🥸😎😎🥸🥸🥸🥸🥸😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎хорошо хорошо хорошего вечера вам до свидания я вас ценнггуццнисчртьсврьтмалд
Muy bien los pasos para comprar los tickets de vuelos y los precios
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Donna,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team