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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Magnifique expérience m, c'était rapide et efficace, pas compliqué. Très facile et pratique
Je voulais partager mon expérience sur votre site où j'ai commandé mon billet d'avion. Je suis vraiment ravi de la facilité de navigation et du processus de réservation. De plus, le service client était très réactif et serviable. Merci beaucoup pour cette expérience agréable! 😊
It's has been good experience to purchase my flight from your company,
I'm very happy white dramas I like the price the organization for me it's very good 😊
I was waiting to get the ticket on pdf format. I didn't get it on pdf format. Please send me this ticket on pdf format
Dear Ali,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Bad service
Please advise why you deduct from my visa the amount 69.99 USD.
That happe now as per attached screen shot from my bank.
Dear Osama,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
The website pricing was sometimes very unclear, especially regarding prime benefits, cancellation fees, and date change fees
Very good hustle-free service will definitely recommend to others
Wish there were more non stop flights. Im glad I saved money with you.
EDreams was the best - don't change a thing. Easy to pick out a flight, my wife light it to
Thank you thank you thank you thank you thank you thank you
thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you
It was no struggle to book my flight at all. Simple procedure. Great job :)
Excellent, very satisfied with this one as well as I have been looking forward
I asked for tickets and booked them! That's what the site is here for!
It was my first time to search a flight ticket online. Anyway, it was not that difficult.
Fantastic Web page so easy to use even for someone like me.
Will only use this site from now on.
I booked my flight from Amsterdam to Harare and return at an affordable rate all was well
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gezim,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team