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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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I had the easiest time booking the air ticket with eDreams platform, however, when trying to contact their customer service, there is only a number to call, and to make things worse, the phone automated system didn't work at all, wasting all my time and effort.
Dear Mahmud,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Lots of great deals on flights and very friendly website to use. Fast and easy
Too late we wait an hour in flight and when I bought tickets I don't understand price
I love it because is good for booking and it so reliable
Myself and 2 friends missed our flight back to Gatwick, from Lyon after the rugby which happened to be the last flight that night,we were all desperate to get back home due to work commitments.usededreams straight away and got the first flight out the next day and a very good price would strongly recommend edreams
It's easy, a friend of mine has already traveled and had an excellent experience
I realized you signed me to a subscriber of e-dreams as extra service and it caused me troubles.
Dear Osnat,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Everything was very easy and like clockwork, which made my holiday run smoothly.
Had to paid for check in both ways 110€ because online says its" impossible to make check in and get boarding passes"
Will not recommend to use this service!
Dear Yury,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I have booked a flight with them for $1500 + and they cancelled it due to airline didn't get confirmation with them. They are only offering $986 as refund now and I have to spend another $2200 to book the flight to the same destination again. They also lied about flight being fully booked where I was able to find seats in the same flight to the same destination for the same date. This is not a place I will never book my vacations anymore and don't trust them at all. What a rip off!
Dear Gopi,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I'm not the traveler or travel agency.
I booked a flight not often.
I have always searching for a best price with all agency using momondo or other travel app.
Yes and I found eDreams always give the complete and best price. So often I used eDreams.
Selecting and booking a flight was a good experience w eDreams. The steps for a successful booking were simple and straightforward.
Booking was straight forward it all went well. Confirmation came quickly.
Booking was easy and the price was good. But I will be able to give proper feedback after the trip.
Compared price of the same ticket with other sites but e Dreams were most competitive. Very quickly received confirmation and tickets.
A month ago, I wanted to cancel my eDreams Prime. I called to cancle, the officer said not to cancel and he gave me a better Prime membership with $70 voucher for flights and $100 for hotel, Not only i cant use these vouchers, now I booked a flexible tickets which i cant change my date! They charge me the price of a new ticket intead of the price difference for date changing for my flexible ticket. Total SCAM
1.The price from eDREAMS is so much higher when you want to make the payment.
2. The vouchers they provided for PRIME membership are not valid, when you called in the asked, they said oh we are sorry, we will provide you a new voucher. It happened again when i wanted to use the voucher for my next purchase.
3. When you want to cancle the PRIME membership, it is so hard to cancel it. You cant do it hey will keep going around not to cancel the membership.
4. When you called their hotline, they couldnt help to solve the issues.
5. After telling them to cancel my PRIME membership, they called me again saying they didnt get the confirmation from me to cancel the membership. RIDICULOUS! Total SCAM. WAste of time, energy, and money.
I lost my flexible ticket, i was not able to use the voucher.
Dear Shandy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
EDreams is a company that does not fulfill its promises, it says that one month is a trial period of premium membership and you can cancel it whenever you want, and this is where a problem arises, you cannot cancel it by email or simply with a link to cancel, but you have to call, after I called for half an hour they pester you with all kinds of questions and at the end they call you that the premium membership has been canceled so that after 5 days they charge me again for the membership, and I call again for a refund of the funds that they stole from me and they tell me that they cannot return it in full, but they charged me 70 us and returned me 50 us. This is how only SCAMMERS act AND I APPEAL: AWAY FROM THIS COMPANY
Dear K.M,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Qi Hui,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team