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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Booking my flight has been a breeze with constant feedback giving me updates at every stage which is very helpful and assuring. This is my first time using it and i am impressed
Good experience.I am slightly unsure though if I have been overcharged for baggage via eDreams.It looked from the BA site that they were charging £18 not £50. Any clarification welcome.
I'm always happy with the service.
Easy contact,easy to book,easy sorting out the issues.
I bought tickets from Palermo to Florence with eDreams. I paid extra money for flexibility. My flight was cancelled and airline assigned a new flight later. I submitted request to eDreams to change this flight for more earlier time. They wanted to charge me extra 65 euro per person for this change despite paid flexible product. If I used direct booking on airline web, I could do it without any charges (because original flight was canceled). Additionally, direct booking would save me about $100.
I didn't find the cancel button trial paid subscription Prime
It good but really I look for trellis run if I be happy with I continue with it if not I will cancel it
Dear Mustafa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Booked flights for £29.
Then 24 hours later informed that the booking was cancelled- because of payment issue, but it is still on my bank statement?
Re exact same flights as I had informed someone I was visiting and paid fro airport parking and of course price had gone up.
I couldn't use voucher they supplied as a compensation because amount below £100...
Dear Stuart,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
The ticket prices on your site are affordable and I am very satisfied with your support team.
Their online service is user friendly and the filters are are quick to point you in the right direction.
Top service, simple and easy …highly recommended for all travel reservations
The
Member of Staff who dealt with my phone call was polite,efficient and extremely helpful.
Fast, secure and reliable.
I make my flight reservation without any complications and recommended to all.
It is good so far i am not traveling much and will see it how it goes
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Julius,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team