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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Good it took a new times to take the payment but other then that its been a good experience
The site was fairly easy to navigate but did not like that there was no opting out of the free trial for Prime.
Next time I will possibly use eDreams services. So far booking flights has been satisfactory.
Booked via Prime, so some discount applied, all good so far,
Booked via Prime, so some discount applied, all good so far, booked via Prime, so some discount applied, all good so far,
Excellent experience. Just what I needed. I was able to book my flight and pay for it in a secure atmosphere
Good experience, easy to execute, there are lots of choice of destinations and hotels in a package holiday
The advertised rate was not delivered, having input all my flight details it then said because flight prices are live the new price was circa £80pp more. If you advertise a price you should be committed to it or else you may as well advertise the flights at say £1
Compare various ticket prices with ease and the options provided is clear. However, need to improve on the details of checked in luggage allowance as we could not certain how much are we allowed to checked in for long journey travelling as it is not indicated clearly when we did the booking online.
Booking on the site was quick. Yet to receive final confirmation and tickets. I am however concerned about luggage arrangements as i booked a local flight but I would be coming in from a different country. The overall process seems simple but seems to take some time to finalize.
Dear Ntombiyomusa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
The booking experience was good and the price was somewhat reasonable compared to most other bookings.
Finding flights was simple and quick. Working through the options relating to bagfage and seats etc was easy and clearly explained.
It was smooth and easy and the agents were very very helpful through it all.
It was great ill be booking again i recived emails every step of the way. It made my travel experience excellent. Im a very happy customer
Cuando compre el viaje no aparecía que tenía que pagar 99.9€/año por ser premium
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Very expensive for checked in baggage. Was happy with the ticket price then to realise baggage was about 50€ for one bag was abit of a let down. Also there is a membership they pretty much make you get or you have to pay more for your ticket which is ridiculous when your already paying so much..
Dear Emma,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
After my other flight was canceled I was worried about making it to work and purchased a last minute ticket. Ms Davis at checking was not only helpful to me but helpful to everyone there! She answered all of my questions and sent people in the right direction. She deserved a raise! The gate agent explained open seating and the flight had great snacks that everyone loved. When arriving to my connection we didn't have to get off the plane and I love that. The flight attendant was cheerful and the flight was only delayed by 10 minutes. I would definitely recommend eDreams and Denver air. Thank you Ms Davis for all you do!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Francis,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team