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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I received all my ticket details in follow up email with confirmation
Good hotel but we have some problem about dinner time and we can not found eat something after work when we came hote
My experience was good on my outbound journey. I am trying to check in on my inbound but I've not been able to do that. Ryanair keeps saying a third party booked it. Kindly check me in.
Was looking for a flight and both me and my wife was panicking a little, Very quick response easy to sort out
All good all good all good all good all good all good all good all good
The site was easy to navigate and had the flight prices under each date so was easier to choose.
Excellent fast efficient easy forms to fill in.
When you are in your seventies it's normally quite daunting filling in paper work.
This was really good.Thanks
Very good experience for online shopping. It's an easy-to-use tool
World best application. I trying from 2 years. I am sure.so also I am a prime member of this app thatswhy I like it
The priceswere the same as booking from aircompany. The prices for hotel were more expensive than f. E. booking.vo
Kept on increasing price, i couldn't even insure my tickets because that would've costed me so much. Even to pick seatings next to each other it was a total different price. I hope to get my tickets when i check in online and have no issues.
Dear Federica,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Agencija je zanesljiva in enostavna prijava.
Hvala za vse.
Good services with very good prices. More options and professional presentation
I was not given an option to pick the fees for bags at the time of booking, And now Frontier airlines is asking me much more for the bags and said that I can save some part while booking. EDreams did not give me an option. Quite shocking.
Dear Ashish,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I found the site easy to use. The price for my flight was good and included all of my travel requirements.
Fairy fine, I booked airplane ticket through edreams and everything went well with it on time.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Olabanji,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team