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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Very please with the booking through eDreams and Condor flight was excellent
Very good service. Easy to use. All information I needed and very good price.
Efficiency and reliability are how best I can describe my experience booking via this site.
All went well and good, thanks for your services. I'm going to continue with you.
You sent me a promotion for the app but didn't validate it when I tried to use it. I have a screenshot if you want to check it.
The reduction in price was awesome.i was really impressed by the amount.
For a first it was easy and straight forward 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
The booking was done OK, but getting the itinerary was difficult. Worse, my first credit card was refused but the site has kept its details on file, although no permission was granted. It also kept the second credit card on file, again without permission. Additionally it insists that i am the passenger although i was buying the ticket for someone else. I would avoid this site.
Dear Ron,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Confusion with baggage size measurements not matching the diagram for cabin luggage, which has to go under the seat in front of you.
Bought 5 plane tickets to go to Mexico from Chicago, Dec 2023. On the way back there was problems with our flight being overbooked. We apparently bought a ticket but didn't pay for a seat. We couldn't get on our flight and was stranded in Mexico with no where to go for a week. There was at least 50 other people in the same situation as us. We had paid for insurance and extra luggage. They REFUSED to reimburse us. It was our fault, everything was our fault and they took no responsibility for overbooking a flight. Even with us paying $220 extra per person for insurance, plus $200 for extra luggage we didn't get a penny back. Called customer service which was a waste of time. BAD COMPANY, STEALERS!
They did not give me a full-refund for a cancelled flight! Never book with this company! They are scammers!
Dear Vangelis,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Very good.everything is so simple and very easy to find
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Good price for our trip which is why I chose this company and booking was easy
Very easy to use the application professional booking system
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Assaf,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team