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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Easy to use and a quick response, they emailed me with my booking with in minutes.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
It was easy to navigate through the website and software interface was user friendly.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I bought a flexible flight. I changed the date, and apparently, there was a processing time. I lost my flight (and thus my money +600$) because they were not able to call me to confirm it. Using calls as a confirmation method for this when people who travel usually don't have access to a phone line seems a bit scammy to me. I received an autoamated email afterwards that I didn't even see. What's the app for then? I will NEVER again buy a flight using eDreams.
In addition to this, if you want to cancel your subscription to the Prime membership, they will also make you call no matter what. They will tell you you can do it online but the online process is basically a pop-up message telling you to call to a phone number. It's so frustrating that there are still companies out there that are allowed to engage in this kind of tricky and scammy practices to take advantatge of people.
Dear Javi,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I found your site a little confusing and difficult to follow for a pensioner. It took me a while to make booking.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I booked the flight on the 27th of Feb at 22:09 and I noticed I made a mistake and booked from the wrong departure Airport, I asked to change the departure Airport and this was not possible. Then I asked to get a Refund because the flight was bought less than 24 hours ago, and this was denied. I was told to call the Airline directly Caribbean Airlines, I called the Airline and the Airline said this is possible I can get a Refund and the agent left a note on the file saying that the refund can be processed. I called E-dreams back. The lady said that I would get a refund and 1/2 through the process she said her computer wouldn't let her make the refund. This TERRIBLE THE WORST SERVICE> DO NOT RECOMMEND BOOKING WITH THIS WEBSITE.
Dear Venus,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Edreams Cancel Prime Membership is forced on you at checkout. You can't cancel it from the app. You have to call the phone number in your account dashboard, and then wait on hold for a hard to understand person that will beg you with a million questions to keep your Prime Membership.
I do not recommend Edreams Prime Membership. They beg beg beg you to stay. Not cool.
Dear E F,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It was easy and comfortable thanks for this trip and hopefully flying back again with your company
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I was not aware that I had sign myself up to a prime membership, costing me near £70. I have canceled this payment with the bank.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
It is A bit confusing sometimes the booking process it self.
-"Booking is Successful "or in"process"of booking is a bit confusing and makes me nervous now and than.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Overall i do use Edreams service and its very reliable and trustworthy.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Booking via eDreams was easy and convenient. Several options were offered and the booking procedure went well
Booking a trip to Europe with eDreams was quick and easy. I liked the tools they provided for booking and following up on your trips.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Yes I always like dreams n booking. Com
Thank you
Reasonable deals
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I went to airport around 10 o'clock but my flight was 12:55 AM. Also I was late to go to Scotland. My flight was one and a half an hour delayed but the staff was perfect in side the flight.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Professional ans good communication. Looking forward to the rest of the trip.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
All steps in booking process easy to follow. Email information arrived promptly
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team