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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Overall experience with Wizz Air was really poor. Both flight were delayed. On return it became problematic as there were no trains going back into London as a result of wizz airs late arrival at Gatwick. Also I was Charged £41 to check in but I was not the only one. A dozen other passengers were facing the same issue, this has become part of their business model and I guess its a very good revenue generator; You could clearly see the excitement on the staff faces when quoting people the fee and were very well reversed on the procedure with a dedicated area for payments at Luton Airport. There is even a poster warning people to treat their staff well as the Bad People at Wizz Air.know that this is unjust and will certainly cause a lot of bad emotions and their employees facing those unjustly charged will take the brunt of this while the Bad People at Wizz Air.are sitting comfortably in an office somewhere in Budapest thinking is strategies to help increase their profits.Good on you Bad People at Wizz Air..
I am yet to receive confirmation of my booking but I have been charged
Dear Omolade,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Honestly, it's the second time I've used eDreams but both times has been flawless and simple to use, allowing me to find the best possible deal to fit what I was looking for.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I was looking flights and this company was so quick and easy to deal with. I would recommend them.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Booking process was easy but now queries have cropped up and need help in directing how to address them.
Dear Carlos,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I purchased tickets for me and my daughter involving flights from Boston to Berlin to Sicily and Boston. When I attempted to check in it became clear that my name was listed incorrectly -- as an example,if my name was Tom Jones,the ticket was issued to "Tom Tomjones". EDream refused to change names or assist with airlines,the airlines said it was the ticket agency's role to deal with it. I spent hours on hold, got no help and was forced to re ticket.
Dear Tom,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I was not happy with this site. Totally disappointed with the service. Very confusing.Not based in Canada.
Dear Brad,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Great easy access site booked what I needed although expensive still value for money
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Pirmą kartą susidūriau su šia svetaine,viskas patiko,patirtis gera,viską supratau,ačiū.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I have just a question. I bought by mistake edreams prime and I would like to unsubscribe
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
It's quick and useful. I have done it before and I was satisfied
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Fast and reliable Definitely recommend and use your services
I need a ticket to return to my country. I paid for insurance to be able to change the date of my flight. EDreams makes me think, as a customer, that I am buying the tickets directly from the airline because they use the airline's website, but in fact, it is the eDreams website. Also, eDreams charged me 70 dollars without my permission. I do not want any membership; I do not need it. Now, I can not cancel my flight, I can not change the date of my flight even though I already paid for that, and I have a membership that I don not want!
Dear Danna,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Abib,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team