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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Flights I chose were all available which isn't something I can say for all sites.
Very good price for flights, easy to book. Shame about prices for luggage.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
YOUR WEBSITE IS INTUITIVE IN A WAY THAT ALLOWS EVEN PEOPLE WHO ARE POORLY USING THE INTERNET TO EFFECTIVELY HANDLE THEIR MATTER.
I HAVE NO COMMENTS ON THE PERFORMANCE OF THE SERVICE.
I AM VERY SATISFIED WITH THE WAY THE MATTER HAS BEEN HANDLED.
Quick, trustable And reliable application. It Was My first time booking and i was pleased with how clean the app surface was. I also got prime subscription, its a game changer.
I love edreams because they always makes me update on my flight
Нямам билети за полета,който резервирах и платих. Очаквам на *******@abv.bg информация за полета
Dear Tsvetan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Terrible customer service. Did not receive refund for a flight cancelled by airlines since May 2023 and every time I call they toss me around to different departments with no resolutions.
Dear Cathrin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Dear Sae,
Thank you for taking the time to write this review! Your feedback is important to us and helps us continuously improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Payal
Customer Care team
It is the first time that I am traveling to the United States of America.
Also the first time I booked tickets with eDreams. If I will be satisfied this time, I hope to always book with eDreams.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I booked a flight through the edreams webpage. After seeing that the first flight did not get confirmed for 24 hours, I started getting in contact with them. After about 5 phone calls, I found out that the issue was that the first of three flights was no longer available. They told me that I could not get a refund for the flights that were remaining. Now I have a flight from Frankfurt and no way to get there on time, they wont refund even though I paid extra for trip protection.
I cannot believe that not only my first flight unexpectedly didn't work, but they had no solutions at all. They tricked me into buying a full flight path and then canceled half, and then wouldn't refund the second half. This is the worst platform out there!
Dear Maya,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It was outstanding and friendly and very enjoyable booking
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Satisfy my requirements. Definitely I recommend all of my friends and relatives. Thanks 😊
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
My holiday was easy to book and the website simple to navigate. However, I selected the wrong month for my flights and I can't reach anyone to help me amend my booking! I've tried changing the dates on the app and the website but at the end of the changes it tries to charge me for the new flights
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I booked 4 flights with edreams. It was easy. Only I got too many offers to choose Nad it was confusing sometimes. I only choose to book seats next to each other witch costed 30 euro! Per person. With one stop and 2 persons it costed 120 euro! Too much. I also booked extra bag with me to check in. It costed 76 eiro for 23 kg. Too much. But overall tie Booking was easy and fast
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
All details received on the time and journey for booking it was so easy
اعمل فى مجال الزراعة منذ ٢٥ عام واتخصص فى النباتات الزينة الداخلية و الخارجية وعملت استشارى لكثير من الشركات المصرية
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Simple quick and great prices, did not take hours loading and searching for flights
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team