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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Good and acceptable services,, i did not face challenges while booking
It seems a very ok company apart from the dreams prime which I shan't be using so could you cancel after my free trial has ended thanks
Good tank you I saw it on the internet and I came with this company before. My friends and I always come with this company. I liked it very much. It's very nice. I will always come with you and fly. Thank you very much.
I am a Prime Member and as such promised faster service when contacting the help desk via the chat, I needed to ask at least 5 times for a live agent and after nearly an hour I gave up, this is NOT a fast track service as promised.
Aug 24,2025 EDREAMS $421.97 Aug 24,2025 eDreams $421.97 Please check my booking *******0775. Payment by Visa card is charged twice the ticket amount is 421.97 Canadian dollars
I am not happy and it took me alot to book a ticket from Milan to Paris, lots of questions and clicks. I do not book anything on this website
Dear Aso,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I have received so many mails and have to confirm all the time?
Dear Sigrid,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Dear Loong,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Fantastic easy process everything was simple and easy will choose again
Excellent service soo far will update review upon completion of experience
The price of our air tickets was fair.
HOWEVER - I have not been able to select seating on the 4 flights and I have nobody to talk to at Edreams.
I tried using the confirmation number with the airlines and they said to call a foreign number - thanks - I don't want to sit on the phone long distance and wait my turn. NOW - far too many distracting ads for car rentals, hotels, Edreams addons - for "extra" services - which I would normally get from Expedia and Google. Why pay more what others offer for free?. But it doesn't stop and the website keeps nudging and confusing (the elderly!) user. If I need a hotel or a car - I'll push the tab - but please don't waste my time searching for "to continue" button hidden somewhere on the page.
Dear Dan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Pretty quick and straight forward.
I was being offered add-ons repeatedly.
But the price is as initially advertised.
Professional and good service Im satisfied with e-dreams and I will definetely use them again.
When I search my air ticket, kayak guided me to eDream, it was so clear and easier to operate and I got more discount.
Very good experience that gave me the opportunity to book our vacation in a few minutes
I was very happy with the booking process however i have now been charged for an EDreams Prime subscription that i was unaware of. I have requested a refund, so please ensure this happens.
Dear David,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alexei,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team