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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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This is my first time plane tickets this was my first time. I will choose again
Had a litlle stress, when got confirmation for first flight, but didn't got the confirmation about return flight (more than 12 hours), but then with help of support, everything was fixed.
Keep it up and don't change as others do u just continue improving
Everything was going fine until I made the last click and then went to the email. Edreams gave a discount with a free trial, then you find out it is not that great because if you are not careful you will be charged nearly £100. When you try to get out of it, you find you cannot do it online but waste time phoning them.
Easy to schedule my flights and car rental.
Thank you for making it a pleasure to work with you all
I booked and paid for the flights without any problem. When I decided later to adda suitcase, the app wouldn't let me. I tried again and it refused to accept my credit card, despite there being over 5,000€ available on the card. I tried with another card and received the first message again, unable to add luggage. I had to call a UK telephone number from my landline in Spain at great expense to add a suitcase by telephone instead of using the app. Not impressed!
Booking made easy. A lot of updates on the booking as days go by. A positive impression as any changes are communicated well ahead of time to avoid last minute embarrassments.
It is nearly 10 years since I booked flights on-line and I found once having gone to SkyScanner and then choosing the eDreams flight option, the whole process was quite straightforward and I am over 80!
It's my third time booking or experiencing eDreams. Really, you're professional, and I trust you
Good service I love it I will be buy always tickets here. Thank you for good service
I didn't realise at first that I was signing up for a yearly subscription and the site kind of leads you to doing that. I don't require that amount of usage.
Easy booking and best price found, compared to other sites.
Very good system It was the best options to plan my trip however it is missing to have my ticket at WALET app as normally I do with all my tickets as it is more convince
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Not now, am not ready for comments now until the itinerary is complete
Title says it all. I hate flying now. It used to be a great joy. Now it sucks in every way, but you always find ways to make it worse, and cost more. Nobody gives a $#*! about as as human beings. We are just a source to squeeze money from. I hate airlines. I still like planes, though.
Dear Joe,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Marcus,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team