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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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The representative was very patient and courteous. He guided me thru the purchase
Booking made easy. Although my trip is just a month away I feel secure that my plans were squared away ahead of time. Thanks! 👍🏽
I have never did the booking with dream before but I can say am very happy with it
Really good experience I have had on the site using their deals
My overall experience with eDreams has been quite positive. The booking process was straightforward, and I appreciated the wide range of options available for flights and accommodations. The customer service team was responsive and helpful when I had inquiries, ensuring my travel plans went smoothly. I would definitely recommend eDreams to anyone looking for a reliable travel booking platform.
It was good and easy to use site for searching and booking for my trip.
This experience was overall fairly good, but in some instances was a little confusing. The process for booking confirmation was also a little long
It's very confusing when the site pushes into spending money on unnecessary things.
Keep it easy for users to read the web forms with important information only.
Ok…………………………………………………………………………………………………………………………..
Me atendieron muy bien,
La pagina es super clara.
Siempre qu pueda lo hare con eDreams.
It has been a very satisfactory experience! Thank you very much!
Simple quick reasonable and efficient! It was a good experience.
Ho acquistato un volo FCO-MAD per mia madre, come cliente Prime (quindi non da semplice cliente "base"). Purtroppo lei ha avuto un malore che le impedisce di poter partire, e pertanto ho contattato eDreams allegando il certificato medico e chiedendo il rimborso del biglietto aereo. Nonostante sia il codice della navigazione sia anche la direttiva europea sostengono che debba essere rimborsato un viaggiatore impossibilitato a partire, se la malattia glielo impedisce, eDreams ha preferito fare orecchie da mercante e non si sono nemmeno degnati di rispondermi. Ecco come eDreams tratta un cliente PRIME! Ma sfortunatamente per loro, esistono tanti siti di studi legali specializzati in cause legate ai voli, quindi affiderò a degli avvocati questo caso.
I've been looking on other online travel agent but so far e dreams got the best price. Easy to book, no headache
All goes fast. Very Very Easy. All was logic. Not expensive.
Ho provato a cambiare la data di una una prenotazione aerea( catania -tirana) e dopo 10 ore non so ancora se è stata accettata o no.
I tried to change the date of an airline reservation (Catania - Tirana) and after 10 hours I still don't know if it was accepted or not.
Dear Orazio,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Your display of information makes it very hard to understand what's actually included with the flight. You never have any information about carry-on luggage, which is very annoying. I would never have booked with you if I had another viable option.
Dear O S,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Eugenio,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care