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eDreams

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.


edreams.com
Founded in 1999
Madrid, Madrid, Spain
+544
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eDreams Reviews Summary

The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Tevreden 😀
July 5, 2024

In het algemeen ik ben tevreden, er was een vertraging van onegeveer drie uur,

Date of experience: June 25, 2024
Cambodia
1 review
0 helpful votes
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Oke good
July 5, 2024

Oke good,oke good,oke good,oke good,oke good,oke good,oke good,oke good,oke good

Date of experience: June 25, 2024
Malaysia
1 review
0 helpful votes
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Horrible experience amounting to scam
July 5, 2024

Do not purchase anything from eDreams. This company has a shady way of conducting business which a search on the internet will show up many many bad reviews, especially regarding the hidden prime subscription. It is not worth it for the few bucks saving as you will lose more money to them after that through their deliberate scamming.
They refuse to refund me for the subscription and now I have to ask my bank to block my card for investigation for this unauthorized transaction.

Very bad experience with this company. EDreams Prime annual subscription was despicably hidden when I made payment for airticket and i was unknowingly signed up for the Prime program. I was directed to the eDreams payment page after searching and clicking the search result on google flights. It was not made known to me during payment that I have been subscribed to Prime. They made unauthorized charging of the annual subscription of 95sgd to my credit card without even notifying me. I called them to ask for refund many times and they refused even though the terms and conditions said I can cancel and ask for refund within 14 days from the start of the subscription term. From online reviews, many people have experienced this unauthorised charging of subscription. EDreams operating in this way is totally unethical and should be investigated by police and authority.

Date of experience: June 25, 2024
John T. eDreams Rep
over a year old

Dear Yvonne,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,

John
Customer Care

Portugal
1 review
0 helpful votes
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Nice
July 5, 2024

Nice support and attention my person very happy! Tanks edreams

Date of experience: June 25, 2024
Spain
1 review
0 helpful votes
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The next big one.
July 5, 2024

Booking/paying all good. Detailed information on flight times.
Not very clear if we had check in and carry on luggage (believe we only have check in) and weight not specified.
Details on checking in and boarding passes not clear and presume that is due to the long time before we fly. However given that it is a family reunion with family coming from three continents it would have been good to have some reassurances.
Had to pay for seats-on a long haul-really! And could only book one of our six flights.
Not sure if checking in is through eDreams or the airline.

Date of experience: June 24, 2024
Romania
1 review
0 helpful votes
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Very good experience
July 5, 2024

I have very good experience with eDreams, very good price for the service purchased, info received thru email, easy to access and use the application. I will not hesitate in using again!

Date of experience: June 24, 2024
VE
1 review
0 helpful votes
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Great service!
July 5, 2024

Everything went as planned with my trip!. Fantastic service! I would definitely consider consulting the eDreams website to plan my next holidays.

Date of experience: June 24, 2024
Texas
1 review
0 helpful votes
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Hasta ahora todo marcha muy bien solo espero que siga así hasta el final y que no se presente ningún problema hasta ahora vamos bien.

Date of experience: June 24, 2024
Utah
1 review
0 helpful votes
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Simple
July 4, 2024

Booking was very simple, I was just a bit concerned because after my booking I got an email from the airline my ticket went through saying that the booking wasn't completed. Luckily it was just a system error so I called them and got things straightened out. My only concern was that maybe sometimes between eDreams and the airlines things don't always connect right.

Date of experience: June 24, 2024
Texas
1 review
0 helpful votes
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Excelente
July 4, 2024

Lo resivi la reserva excelentes trabajo muchas gracias 🙏🏻🙏🏻🙏🏻

Date of experience: June 24, 2024
GB
1 review
0 helpful votes
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Nnn
July 4, 2024

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Date of experience: June 24, 2024
Florida
1 review
0 helpful votes
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Excellent and fast service
July 4, 2024

It is so easy to use, I would definitely recommend to use this services. They have the best discounts in the market

Date of experience: June 24, 2024
Texas
1 review
0 helpful votes
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Quick and Easy
July 4, 2024

I loved it I was able to find a good price super fast. It is honestly a good deal!

Date of experience: June 24, 2024
Israel
1 review
0 helpful votes
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I'm very pleased with your work. What's missing is that you received a ticket from them with an electronic number. I ask you to send. Thanks in advance

Date of experience: June 23, 2024

My trip
April 12, 2023
Previous review

In this I think all right
But I don't receive tickets for my three flights
Please send me

Date of experience: April 12, 2023
Turkiye
1 review
0 helpful votes
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Not bad
July 4, 2024

I bought ticket no problem but it s good that I downloaded ticket details before. Doesn t matter

Date of experience: June 23, 2024
Thailand
1 review
0 helpful votes
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No experience. It's first time.No experience. It's first time.No experience. It's first time.No experience. It's first time.

Date of experience: June 23, 2024
John T. eDreams Rep
over a year old

Dear Takashi,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,

John
Customer Care

Arizona
1 review
0 helpful votes
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Good
July 4, 2024

Good experience, very excited to travel with you guys.thank you

Date of experience: June 23, 2024
Philippines
1 review
0 helpful votes
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It was quick
July 4, 2024

Quick and easy booking we are waiting for the tickets …….hope you'll send them asap.

Date of experience: June 23, 2024
Texas
1 review
0 helpful votes
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Excellent so far
July 3, 2024

So far the experience has been good. I haven't flown yet so we'll see if everything pans out.

Date of experience: June 23, 2024
Italy
1 review
0 helpful votes
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My interaction with the customer service reps is excellent - i was however concerned when the first leg of my flight was cancelled - and so had to rebook - i am awaiting a refund for that flight

Date of experience: June 23, 2024