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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I fly throughout the Mediterranean regularly and on short notice. EDreams has made it easier to get confirmations, boarding passes and invoices.
Prices are competitive especially with the discount at the end
ATTENTION customers! EDreams is a scam company! They use customer's credit card number to charge them for services (annual subscription, etc.) that they never bought! Beware of them, because if you do the mistake to buy something from them, then they use your credit card number for further transactions without any authorization! Stay away from this company!
Like many customers I bought an airport ticket and by that time I was unknowingly signed up to a prime subscription which costs 65 Euros. I find it out one month later when my credit card bill was issued, but they refused to refund because my claim wasn't within 14 days. This is ridiculous!
Una excelente experiencia muy buen servicio por parte de los operadores estuve muy de acuerdo con los precios
I had a question about my order confirmation. I have got the answer fast and easy. Thank you so much.
Stopped in a McDonald's parking lot and made my reservation in 5 mins. Done. Hotel was literally down the street. Too easy!
They made it easy to book, and the price was awesome, i was extremely amazed.
Fue ágil el trámite de la compra del pasaje y luego las notificaciones por e mail
I did book a ticket at a low price and when the booking did not get confirmed- I panicked for I relied on the flight at that price.
The team of specialists went out of the way to confirm a booking. In particular, Rahul 14 took upon himself not only to reassure me but to handle my case personally.
Thank you, once again I am a loyal fan of eDreams!
Отличное приложение,всё понятно просто и легко,мне понравилось
Easy and kind response feed back from eDream Team, I was confused as the first deal but I got quick response
I had the best experience from the moment I booked the flight and check in and the airport.
Have easily fond a booking and was processed on a timely manner
Es primera vez que utilizo el servicio y asta el momento a sido buena opción
Never booked a holiday on line before,found it easy with plenty of choice
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members