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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Still insure but we are booked with the airline of choice. Hoping to get e tickets soon. No charge for payment yet
It's my first flight and it is one hour late.its normal
Otherwise I don't think that anything is wrong.
Everything went very smooth and I had no trouble get the time and the reservations
Fast and wonderful easy. Everyone took their time to help me when needed. Great experience
The purchase process had too many screens to jump through, too many add-ons popping up one at a time, and worst of all, the flights I booked offered 20kg check-in baggage per person one-way - and only realized after purchasing that it offered 0kg for the return trip. This fact was not well presented or highlighted during the purchase process.
Good experience and good service flight Ticket cheap Good experience and good service flight Ticket cheap
I'm new customer with you. But if my experience with other web you is good but please send more details information about ticket because in my ticket that you send for me have only one way.
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EDreams it's a good website for booking and very simple to book
I have spent 2 days trying to download boarding pass, but have had nothing but problems. I need assistance, because I refuse to have to pay at the airport while there is a problem between jet2, edreams and my email address.
Dear George,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Awesome and i can't wait for another experience. I also don't regret doing business with Dreams
All went well and understood the directions for everything.
Dear Company Representatives,
On 12.06.2024, I booked tickets from Bucharest to Bologna and back on 20.08.2024 and 26.08.2024 respectively, booking *******0070. My tickets have standard flexibility, so I only requested to shift my flight dates forward by one month and change the departure and return dates to 24.09.2024 and 01.10.2024 respectively, booking *******4491. As I understand the company's policy, the ticket price should not exceed the amount that was initially paid for the tickets.
However, on 27.06.2024, I received invoices totaling 195.54 euros, which need to be paid. Furthermore, on 27.06.2024, 89.9 euros were withdrawn from my card without my knowledge. Please explain why and how much I have to pay just for requesting to postpone the flight date by a month.
Sincerely, Igor Izmiridi
Couldn't book thru Volaris website. Yours worked. Thanks. Then I saw an €89 charge to join your Premier. Post dated! Never signed up for anything like that.
Dear Erich,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The worst experience. I have a problem and I need customer support but the thing is no one is getting in touch with me. I can't call from Malaysia so I send them emails, I wrote them in the support chat and no response at all. Today is 10 days and still no answer from them. I don't even understand what is the purpose of the E prime, NO PRIORITY SUPPORT, Scamming Prices, I comared the prices for hotels between different platforms and even with prime the price usually is 1$ more expensive, rental cars the same. Even Skyscanner is beating their prices for airline tickets. Writing a review is one of the last actions I wanted to do. I really tried to get in touch with them but promising one thing and giving totally different is a scam so my next thing is to complete a case with Better Business Bureau if they don't react until Monday.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dhanish,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care