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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Quick and easy to use with no problems so far, would recommend!
My experience has been very pleasant I needed to make sure I had a wheelchair reserved as I have a disability they were very prompt and getting back to me and also have a special diet for meals they facilitated Communications with the airlines very professional staff I'm glad that I use this service
Will tell after flight, bit hard to say just yet. But the booking seemed easy enough.
Was looking for a good price flight for a nice weekend get a way before Christmas
We extra paid 40€ for seat reservation but didn't get our pre-booked seats.
Dear Aline,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It is too early to ask me for a feedback. I dont understand why this feedback request came like this
Good price, easy format. Our first time using the site. It was good.
Couldn't check-in online for Wizzair (ticket bought through edreams), had to pay €50 extra.
At the counter they also said that the nationality or the adress said we are from China... Just simply ridiculous
Dear Csaba,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Very good and convenient. I was able to get a flight for great prices.
It was my first experience and this one was great one and i prefer all you to do this
It's was a good experience I like ke the service you give,thank you
Last time I traveled to Puerto Rico I used E Dream's and did not have any issues I hope this trip goes well
Easy booking, reliable quick responses. Comper to other sits, Edreams is a designed site.
The UI is friendly. Its always remember your last serchge and reminds you to hurry up with the order.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mohamed,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care