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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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So far so good but I would like to be able to get my seat assignment. Could you help me with that?
Got a great price, all went well. Happy with the website and would use it again, highly recommend it. When I contacted customer service agent was very friendly and helpul. 10/10!
Even though I just booked for the first time via eDreams but I feel it is fast to access and easy to fill the form of booking.
Pude realizar la compra de mis pasajes en un mínimo de tiempo y con toda la información muy detallada y comprensible.
I am very surprised got a very cheap ticket. Lets se next time i will book also thanks
It was good buying from eDreams. And i hope to but many more from your app in future.
Simple. No issues. I have used edreams several times, and have had no issues.
Interesting and quick to respond, so am very happy to get in touch with edream
Vvery simple way to purchase ticke very simple way to purchase ticket ery simple way to purchase ticket
First time with your airline, hope I will have a good experience some.
I found it would have been simpler and considerably cheaper if I had booked direct with Iberia
Hi
Passenger details were not requested for during ticket purchases when do we submit these
Everything was as smooth as butter. Booking was super easy and all the routine in the airport was straight forward with no hustle.
I wanna say thank you so much for your support, quickly and professional!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nigel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care