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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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EDreams definitely did the job. I got my flights cheaper than anywhere I could find. Haven't got on them yet so there's still time for there to be issues I suppose. But so far I got cheap flights which is what I wanted. However the site/app has too many pop ups and send way to many marketing emails and the amount of time sit asks me to keep my prime membership is crazy. I feel if it was a tiny bit less in your face and annoying I would have more trust for the site.
I booked my flight and received my flight information this is my first time using them as of now I can't leave a review
It was seamless and hassle free to book through eDreams, there was also a discount which is why I chose this platform to purchase my ticket.
Great it was great experience. Last minute saviour. I found a last minute ticket
Worth the payment, satisfied with fast feedback, on my emails and inquiries
Pls send me conpany invoice for my booking as soon as possible coz i sent you all datas for it during booking my tickets
Emailed straight after booking after noticing a competitor offering the same flight with free seat allocations and one bag under plane for cheaper. Was rejected because they couldn't be bothered to click the link I sent to go to next steps despite the conditions saying it should still be valid and accessible by them, and because the seats/bags do not match (they give them, and are still cheaper). Highly not recommended.
Dear James,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Phenomenal, it's amazing the offers are just welcoming and tempting
Everything clear and easy. Good price and many offers of flights time.
לא בקשתי להצטרך ובדרך מתוחכמת כדי להזמין כרטיס היה עלי כנראה ללחוץ על הסכמה להצטרף ל edreamsכדי להתקדם בתהליך רכישת הכרטיס
אורי היקר,
אנו מצטערים מאוד שחוויית שירות הלקוחות שלך הייתה פחות מאידיאלית.
האופן שבו טופל האינטראקציה אינו תואם את תקני האיכות שלנו, דבר שאנו מתייחסים אליו ברצינות.
בדקנו את פנייתך כדי לוודא שהאיכות עמדה בדרישות אחרות ולהבטיח לך שהבקשה שלך נמצאת בטיפול ומטופלת כראוי.
ברגע שנקבל תשובה, נעדכן אותך בדוא"ל לכתובת בה השתמשת לביצוע הרכישה.
אנו מעריכים את סבלנותך והבנתך בתקופה זו.
בכבוד רב,
ג'ון
צוות שירות לקוחות
Immediate email confirmation received with all necessary data
You has been charged me to many times for no reason. And when I try to call you is very difficult to get in contact.
Dear Fatmir,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Dear Edna,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I cannot cancel my premium Free subscription, it will charge me
Dear Hassan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Website was confusing and didn't work properly and I ended up calling customer service, which was also difficult as no information on the website. I did manage to book in the end and from there things were smoother.
Dear Jan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ary,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team