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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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This is ridiculous - everything else was okay.
Work on not cornering guests to just go with the new price.
Dear Toufik,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The booking and payment was fast and easy. But I still haven't received the invoice I requested.
Yeah, i don't want to say more. But everything was OK...!
I am yet to experience the travelling experience, otherwise finding the ticket with e dreams was easy
How can I cancle the Prime?
I can't find the way.How can I cancle the Prime?
I can't find the way.How can I cancle the Prime?
I can't find the way.How can I cancle the Prime?
I can't find the way.
Dear Jaenam,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Vary flexible and professional easily navigate through the web
Stress free flight booking.
Been on EDreams for some years now and it has proved times over time that they can be trusted with flight and hotel bookings
I'd recommend e edreams to a friend, for sure. Easy bookings and cheaper than contacting the airlines directly
The first time I booked, there seemed to be an issue on the airline's part - the flight to my destination was an hour shorter than the return flight, even though it was non-stop. The result was the airline canceling the booking which at first concerned me, but then I realized why it had been canceled AND that I had actually mistakenly booked the wrong dates (I think due in part to the fact that it was so easy to book on the site). The good news is that I was never charged and I was able to immediately rebook with the correct dates and a different airline.
I am unable to print out my info that is required, as it won't format properly, (it's stated that I need to print and bring the pages). I've never flown Air Canada and was hoping to use points from my Capitol One card but there was no where in the booking process that allowed for it.
I tried calling and selected a call back. I never got one. Will try again later.
Dear Debra,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Nothing to say. Nothing to say nothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to say
Dear Nauman,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Perfect experience thank you for cooperation just I wait for e-ticket
Weird w the follow up emails not sure why I am getting them but let's see
Dear Eniko,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was quick, easy to understand, helpful to make my travel plans
I am a grandfather responding for a granddaughter for whom I was making a reservation and purchasing a ticket. I was successful in making the reservation but was confused by the role of eDreams.
Dear Dasha,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Good. Simple and easy process. A bit too much offers for extras
It was easy to book! Perfect price but of course I wish it was even cheaper.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mahsa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care