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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I need to change the time on 2 flights and it was done thank you
Found a great deal for domestic ticket from Tokyo to Fukuoka!
EDreams is among the best online booking, I am very satisfy with there great deals and cheap price.
The booking went well. The annoying thing is to wait 24 hours for the booking confirmation when the payment is already done. Not the first time and should be sooner. Otherwise is 👍
The app is very challenging to use and it took
Two calls to support to unfreeze,
Creates an added layer of complication between the airline and the customer especially when problems happen.
Booked a flight Mexico - Canada and return with eDreams and received ONE eDreams booking number.
EDreams created 2 booking numbers with the airline (one outbound, one inbound).
The airline cancelled the initial outbound flight, thus preventing us to get to our destination. The same day we asked eDreams for a full cancellation and refund of our entire trip. We were only refunded the outbound portion that had been canceled by the airline and eDreams claimed that the return flight was still valid under the separate airline booking (which I didn't make a separate one)
The airline will not talk to you if you book through eDreams.
Waste of time and money. Very disappointing.
Dear Luc,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I received a confirmation with the wrong date and a withdrawal from my account of 883 euros from my account had been processed that is 154 euros more than the invoice and I am still waiting for an explanation
Dear Rana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Fast and easy. Better than what I've used before I recommend eDreams.
Once contacted your company gave me no indication that I was dealing with a third party.
Dear Don,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I don't know how I can sea but it was good…………………………………………
Hi Mohammad,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Anna
Customer Care team
Very fast and easy booking thanks. And very reasonable when it comes to budget. Will book here again defo
It was quick and had plenty of options on which flights to choose from plus they provide hotels and car rental options, so it is a one stop site for all your needs when you travel. I will definitely use them again in the future.
Smooth and very reasonable prices are in list and I really enjoyed
Always use 3rd part websites when looking to book flights. Almost every time, eDreams comes out on top as far as cheapest fare. Only a few clicks later, flight is booked. Their website is extremely easy to navigate and I have never had a single issue!
Decent discount service with good flights and fair price structure.
Hi Joseph,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Anna
Customer Care team
It was efficient, effective and simple to navigate with turnaround time reasonably swift.
Choose this service very good and faster to received the receipt
Hi Nep,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Anna
Customer Care team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Beverley,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care