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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Choose this service very good and faster to received the receipt
I bought a ticket with eDreams that included a layover. I received the boarding pass for the first leg, but not for the second. I was informed that I would receive it up to 8 hours before the flight.
On my way to the airport, I called the second airline. After waiting for 15 minutes, they confirmed that they had no record of a passenger with my details from eDreams and that this issue was common.
I contacted eDreams customer service, and they falsely informed me that the airline had changed the flight, and that they couldn't do anything about it. They completely washed their hands of the matter, leaving me without a solution and showing a total lack of consideration for the customer.
I had to buy a new ticket directly from the airline's website, paying a high price.
I do not recommend this platform at all. They don't care about the customer and offer no solutions in critical moments. "Lamentable" is an understatement.
Dear J G,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was easy and straight forward booking my holiday I would use them again in the near future
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Dear Nicolas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I found it very difficult to add baggage to my ticket during flight booking,
Now, after completing the booking, I steel don't have baggage in my booking,
And I steel don't know what to do.
I hope my trip to Colombia will be successful 🙏. I wish to be in Colombia 6 weeks in Bogotá, Medellín, Cartagena and Santa Marta.
As an ePrime member I expected to get a Prime discount off all flights I booked as stated in the eDream Prime contract but in my last booking this didn't happen and when I spoke to customer service about it I achieved nothing
Dear Barry,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Booked flights and then after a couple of days also booked a hotel at my destination, all well except the app doesn't recognise my 2 bookings and keeps trying to get me to book accomodation, it's very annoying
I have been using eDreams for a while and every time the platform gives great options, good savings and the prime subscription is worthwhile. I received my booking within 24 hours and awaiting my e-ticket in the next couple of days.
Very efficient
Very simple to follow booking instructions (especially for an elderly person like myself)
Would recommend to my friends I have used dreams before
My experience with eDreams was smooth and hassle-free...
I booked a ticket and its my first time to use this edreams.im happy that i can book as cheaper at is.hope you have discount everytime i book another one.
Overall a very pleasant experience, from the time I entered Brussels airport until theme I arrived at. Sevilla. A stress free experience,
Great rates and an easy process. It's my first trip with Allegiant so I will have to get back to you post flight to see if it adds up.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nep,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Anna
Customer Care team