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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Easy reservation and payment. Good deals and good options.
This was the worse experience of my life flying they closed the doors 40 minutes early because they had a weather delay they handled it terrible at least half the flight didn't get on. One of my fellow officers told me never book with them again they treat there customers like $#*!
Flights were clean, organised and felt so relaxed for a 1 stop, communication excellent and whole experience good
Ok but took a while to find flight leaving and returning to same airport. Not many to Belfast international so had to book for city airport.
Guys, too many email that you send. Send less only with important info
Hello,
We bought 4 round trip flight tickets for WestJet through Edreams. When we made the purchase, Edreams offered an (Econo) status online, which allowed for one (1) carry-on bag and one (1) personal item. However, after receiving the confirmation from WestJet, we were informed that we were downgraded to (UltraBasic) status, which only allows for one (1) personal item.
We provided a screenshot of the website showing the carry-on luggage allowance, but they continued to deny our claim, and calling the luggage a personal item, leaving us with an additional cost of $50 for each carry-on per trip, totaling about $400 for us.
All we are asking for is to receive what was initially offered and paid for, without any extra charges. Unfortunately, they have ceased communication with us.
To all travelers, please be aware of this company. I'm not sure if eDreams is intentionally misleading their clients or if changing the flight category after the purchase is part of some sort of scheme.
Hernan Berezan
Regarding your booking references *******6664 & *******8282 with eDreams.
Dear Hernan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was completely hassle free and well worth using eDreams. I will definitely use again.
I used eDreams a couple of times. Each time I was able to secure the most suitable flight that I needed at a good cost.
It's helpful website for reservations and also so nice teamwork
I booked a ticket from e-dream. I got notification that my flight was canceled, and I can find some alternative flight. I tried million times to rebook another flight, but I always get "we are unable to display this page".
Dear Amel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I don't see my e tickets yet I got my tickets on July 4, So I can see the itinerary but no tickets yet
Hola la atención ha sido bueno hasta el momento esperemos que todo lo que ofrecen salga como está establecido
Son excelentes mentes confiables y me siento muy seguro con ustedes
I booked the tickets, all seemed well, I got to choose my seats on the return, but not on the flight out.
2 days later, I had meetings all day,,/'d they kept leaving me messages on my voicemail.
I tried calling back, but the number they used is overseas, and I never connected.
When I got home that evening, I went online and contacted customer service. First it's a crazy AI generated "person", but I finally got through to a real person.
They offered me a different flight, (my initial flight had me arriving in the AM, so I had an entire day to spend with family), but what they offered me was arriving AM the next day, like 1 am.
This would not work, so I told them to cancel the entire trip, I'll rebook with another airline.
At first they said they would only refund the first flight, but what good does a return flight do me, if I can't get there? (And besides, 1 way flights are always more expensive)
I thought I finally got through to them, and they would cancel and refund me totally.
Then 2 days later, they send me a notification saying 1/2 my refund will be deposited, but I did read that it could be separate as it was two different flights.
But then the 3rd day, I get confirmation of the return flight, and issues the return ticket.
My jaw dropped, as I had already purchased replacement tickets, so I went on the website.
On the website it says the entire RT is not issued.
I tried calling, there really is not number, so I go the AI texting customer service, who after fighting with a robot, said they will connect me with a human.
I waited one hour online, and disconnected.
If you book with them, good luck, of something goes wrong, it's tough getting a human to talk to, and even then, it's texting,,/!; I guess they say anything to appease you…
I'd use another site, saving $30 ton$50 is not with the hassle.
In my case it seems to be costing me at least the entire cost more! So it didn't save me anything to work with them it cost me.
Dear Mark,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Easy and quick booking I always book on eDreams as I find it very easy and quick to book. I can have a look at flights and holiday prices before booking and compare
Overall good. Good prices, although I spent time to get the flights I wanted and I had to do two separate bookings
It was fine. But two different persons booking form different locations got different prices
It is convenient and easy to book your flights with edreams. My son lives far from me, so i have to fly frequently. Best way with edreams
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Treshonn,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care