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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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On eDreams I found the best price and the application is very easy to be followed.
Signed up for prime account but prime discount wasn't applied and was charged $120.00 extra than the actual price shown.
Reserved flight to Cairo Egypt but received email saying flight was to Houston.
Flight is on July 26, received email
today, July 17 prompting me to checkin for flight to Houston?
Worst customer service with long hold time and no effort to resolve issues. When asked for supervisor was told supervisor can't help you and refused to connect me to one.
I'm so happy about my flight booking with eDreams, can't wait to book my next flight
Booking was easy, my trip is not till Monday so I will review on my return
Hi Aisling,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Anna
Customer Care team
But when I did another reservation for my family today 17/07 slow and no confirmation so far!
Muy bien atendido. La disposición de la aerolínea para conmigo fue exelente
I hope next fly will be better. Not the best customer service
Amazing experience booking with edreams since they take care of everything.
Booking was easy and cheaper than other providers. App is also useful. Overall good service
Fast making reservations easy and not too complicated so I used Dream before and it was fine
Dear Denette,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I got a great deals on eDreams and they sent my flight confirmation in minutes after I made the payment. Thank you so much.
Dear edreams,
I've tried to contact you, but so far without success. Yesterday I cancelled my membership, which was created under very unclear conditions.
I cancelled the membership the moment I found out it had been created. Due to the fact that I have not used your membership for even one day I expect all my membership payments to be refunded. Otherwise I will have to contact the supervisory authorities in Slovakia and Spain.
Thank you for dealing with my problem.
Dear Milan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I'm finding that eDreams is a part of my mix of services I use to get the best pricing/value for my money.
Good service. I found the flight very fast. They provide a good choice!
Более детальную информацию можно предоставить после самого полета
This travel agency is SUCH A SCAM. First of all, don't accept their free trial, they give you the runaround when you try to cancel. Second, they REFUSE TO RESCHEDULE OR CANCEL FLIGHTS. FOR ANY REASON INCLUDING MEDICAL. THEY REFUSE TO REFUND. DO NOT BOOK WITH THEM, PERIOD. Take your business elsewhere. They have AWFUL customer service. They just want your money and once they have your money, they don't care anymore. DO NOT GIVE THEM YOUR MONEY AT ALL EVER.
Dear K T,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Laura,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care