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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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The process was fast and easy. Anybody could do it so just go ahead and visit the website and book your flight today to see for yourself how fast and easy it is
Me i choose e-dreams i advice all passengers choose it for there very good work
I have made my booking so easy and they send my confirmation quickly as i can recommend to my friends and family member in their future travel.
Good direction to places you are looking for, handy and I stated in title, easy to navigate
Took a while to approve my booking. In the meantime I was charged 3x on my bank account although the charges disappeared from the statement 12hrs later
I received an early booking through an agency and wanted to book my spouse to join me. It turned out to be impossible to book the flight through the airline so I tried EDreams and this went perfectly from the first attempt.
Is very difficult to reach out and get answers when you need contact support The online help desk is not working
Dear Sara,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
EDREAMS PROVIDED A VERY GOOD SERVICE FROM BEGNENING TO END OF MY TRAVEL. ALL UPDATES BEEN SENT TIMELY AND I HAD A VERY GOOD EXPREINCE WITH EDREAMS.
The main issue was a communication failure during the booking process, which left me uncertain whether I had completed the reservation at all. In addition, the process was repeatedly interrupted by intrusive pop-ups of advertisements and promotions, which disrupted the flow and made it difficult to complete the booking smoothly.
Another problem was the Prime program offer presented during registration. The offer was unclear, distracting, and interfered with the booking process. I was unable to understand the relevance of this offer to the flight ticket purchase. All this lack of clarity forced me to contact customer support by phone. To their credit, the support team provided clear explanations and helped reassure me.
However, my attempt to reach Prime program support failed. I was left waiting on the line for over half an hour before I finally gave up.
Dear Samuel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Booking my flight through eDreams was really straightforward. The site was easy to navigate, and I found a good deal pretty quickly. I liked that I could see different flight times and airlines all in one place, which made it easier to choose. The whole process didn't take long, and I got my confirmation right away. No issues at all — would definitely use it again.
Zeer onpersoonlijke mail gekregen, wetende niet echt over welke boeking het gaat om te bevestigen van alle details van de boeking.
Beste Nancy,
Het spijt ons zeer dat uw ervaring met de klantenservice niet optimaal was.
De manier waarop de interactie is afgehandeld, voldoet niet aan onze kwaliteitsnormen, en dat nemen we zeer serieus.
We hebben uw aanvraag beoordeeld om te controleren of de kwaliteit verder in orde is en verzekeren u dat uw verzoek in behandeling is en correct wordt afgehandeld.
Zodra we een antwoord hebben, sturen we u een e-mail naar het adres dat u heeft gebruikt om uw aankoop te doen.
We stellen uw geduld en begrip in deze tijd zeer op prijs.
Met vriendelijke groet,
John
Klantenserviceteam
Am having a tough time with edreams because they charged my card twice unauthorized by me still waiting for the resolution of the issue is really bad experience I have
Dear Ahmadu,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Good prices and quick service. My first option when I want to travel somewhere.
Not good stuck four Days In Orlando can t go back to montreal because even with my prime they won t change IT for me
Booking was easy enough. But then on confirmation find out I've subscribed for £99 a year..
Dear John,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
All good thank you apart from I Couldn't complete my booking with my phone. I had to refill all details again and complete booking with my laptop.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Di,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team