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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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So fast, so low cost, the Best experience and the Best travel agency
Thieves, avoid. Please read the newspapers. Do not fall for this Scam Company. You have ZERO PROTECTION! Stole €2,120 from elderly couple almost 80 years old. My partners father had to cancel next day due to heart problem. We had paid insurance with them aswell. They literally took the lot! Unreal. Incident occurred last year. PLEASE DO NOT USE THIS COMPANY. THEY HAVE NO EMPATHY AND THEY ARE 100% RUTHLESS! Now because of my negative review, they have just reached out for "More Information" EDreams did not want to know anything regarding this case prior to my negative review. I am prepared for more "STONEWALLING" by EDreams. Once THEY GET - YOUR MONEY, it's NEVER coming back! Sort this out and I will ammend my review(s), on Trustpiliot, and an any and all other Apps and websites, accordingly, and in the interest of fairness.
Après une première mauvaise expérience ou edreams a refusé de me rembourser un vol annulé, ils refusent de me rembourser un prime.
J'ai les preuves de mails en 2022 ou je demande résiliation et remboursement car je n'ai pas eu de mail m'avertissant de mon abonnement chez prime.
Aujourd'hui, ils nient et me rejettent la faute dessus.
À fuir totalement, ce sont des voleurs.
I've been asking for a refund after a cancellation of my flight in June 2022 and still nothing.
You can see below the conversation I had with them they lie all the time.
I've been calling them maybe 10 times, every time a new person asking for your problem and telling you they will resolve it quick.
Last time someone told me this, they send me en email as a proof "yes I'm 2 weeks you'll have your refund" and months later still nothing.
NEVER BUY something unless you never want to see your money back.
Can't believe they lie to you on the phone and steal from that many people.
They could just tell me how long instead of lying giving me fake answer just to satisfy me.They even debit me money about « prime » that I don't know about.
First time using really, satisfied with the service very easy to book and we get the best results.
Good attention and speed response to all my need and question.
It always seems like an uphill struggle to complete booking, extra costs constantly popping up, unwanted promotions getting in the way. An overview of the process from the start would help, I understand that this would be difficult on a mobile app but should be simple on a web interface accessed from a laptop or desktop.
Dear Robin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
EDreams were very responsive for reserving my flights to Singapore
Muy bien todo perfecto salgo el 15 de agosto de burdeos a valencia
Needed a last minute flight and easily booked one without any hassle, also received confirmation immediately which was perfect!
Not sure why it took so long. Took quite long to get the booking confirmation
Dear Ashwin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I just needed a ticket for a flight from Madrid to Paris, that's it. Should be a simple thing to issue.
Easy to book by following steps. Maybe information about luggage price should be displayed immediately.
I got great deal. I got all details via email, very easy with all the links I need.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Christian,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care