On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It took forever to book our flights. Really tired of all of the over charges. Did not want to subscribe to this site, but did not have a choice.
I recently booked airline tickets through Edreams and had a terrible experience. The airline quoted $198/ticket which I thought was a great deal. I proceeded with booking 3 tickets ($594) and double and triple checked the price as I was adding in my credit card information and other details. At the end before I hit the purchase button, I once again checked to make sure the price had not changed (and it still showed the original price of $198/ticket and total of $594. However after I clicked on the button, the price appears to have changed and instead of $594, I was charged $958.72! I tried calling this site and as usual they gave me their usual story of how they're not in control of changed in ticket prices (but how it changed after you click the purchase button they could not explain that), etc. I also called my credit card company but they said that unless I have a receipt showing the lower charge, they can't do anything.
I feel very cheated by this website and have vowed never to use it or any similar ones. I would recommend the same for anyone else who's looking for a good deal. These seem to be scams where they quote a low price to get you hooked but once you hit purchase, they charge you full price.
Dear Arathi,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I think it was a good experience. They showed me several options, and I hope I won't need to ask for a refund. :)
I have ordered and payed the ticket, but I haven't received a final ticket nor receipt. Please send it to me.
K.regard
Dear Sasa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Booking via e Dreams is good and straight forward with great price but it took long time to receive the flight confirmation.
.i booked a flight to get home and this was the first site that came up when I did a search
Dear Lynette,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I receive a lot of e mails with offers on daily basis from you, it is too much
Dear Ivana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
All good. Easy to book flight. Best price. Very satisfied. Thank you.
It was very easy to use and I was able to get all the details necessary for my flight before even booking it. Prices were acceptable and flexibility was offered. After i bought my ticket, I received more details amd a receipt to my email that was easy to access.
I booked Hotel VIP Executive Eden Aparth, Lisbon through your agency for the period from August 6 to 11 this year, received your booking confirmation no. *******8258. But I did not receive a confirmation from the hotel itself or the possibility to get in touch with them and announce the time of arrival at the same.
I would like to ask you to open the way for me to correspond with the hotel.
Thank you for your cooperation,
Milena Dordevic
Dear Milena,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I found what I was looking for. I needed to organise a trip in a short time and I made it, quickly, efficiently.
Last year i book.received booking confirmation immediately.
Dear Jayprakash,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Christopher,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care