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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Quick answers on mail. Even if the matter did not resolve it was swift and clear.
As a 73 year old lady who can barely use the Internet i had no problem
Easy and no fuss at all. However asking for 50 words is a bit annoying
Only thing that i suggest is the field of the day of birth, for me is to complicated...
We breezed thru our booking process and received confirmation immediately
It was easy to book my flights with a straight forward process from search to booking
Brzo, lako, pouzdano i jednostavno možete rezervisati avio kate.
Good with getting you your receipts on time and keep you updated on what's going on with your flight
They have a very good teamwork. I like this app very much Very cheap tickets are available here
It was easy and fast, I could get a good deal,
I am very happy with eDreams
Até o momento, está tudo a correr bem. Espero que assim continue.
I found this platform surprisingly easy to get a comparison and variety of flights such that in minutes I was able to choose the flights I needed. The discounted fare was also appreciated.
It is good, however I was wondering why I wasn't required to submit other details such as passport numbers like how it's required with other airline booking websites. Should I be worried?
I was searching to book a flight ticket via eDreams at the last minute for Amsterdam.
The navigation was easy and the options that were provided were covering my needs.
I am a frequent user of the platform.
Last minute ticket booked on half price. I am a member since 2006. Great service and worth the money.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members