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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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The flight, Z2 942 with Air Asia Zest is hopefully the same flight that I booked my wife and daughter on, flight Z*******. PHILIPPINES AIRASIA. There is no way I have discovered to make sure this is the same flight.
EDreams asks for a review but until the flight is complete it is difficult to know. EDreams confirmed the flight reference number but I received an email from an unknown company citing the eDreams flight reference number and advised the number was changed. However, successive eDream emails indicate the original flight reference number.
When you seek out support you are saddled with either generic responses to specific questions or are referred to some virtual assistant who suggests you contact the airline directly without providing a way to contact them. I suppose at the end of the day if the flight goes well then none of this matters. But it would be nice to have a peace of mind.
It is very easy method to book fight tickets.because i need not wait at the bording pass line long time..
The time for sending the confrontation email takes almost 24 hours. But everything is good
Simple and user friendly. Easy to book the flight and additional options offered.
GREAT communication and price pledge for finding the cheapest flight prices.
Easy booking and fast confirmation on flights and boarding pass downloads
It makes my bookings seamless.
I will always recommend using eDreams.
As I went to pay I got kicked off until next day. I almost booked it with another site and decided not to. Now every time I go on line to enquire about another trip the pricing is in Euros? Also had no choice but to accept a prime membership or it would not allow me to continue.
Thanks Paula
Dear Paula,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I had a great experience.The service is amazing it is fast, easy,reliable and they guide you through the process 😊😊😊
Thank you for simple and understandable way to book flights!
The room we pico qnd pay had 1 bed, 2 people
But hitwl gave us double bed roon and bed was 80x190 cm We are tall people this was not nice
No rest for us
Also toilet - full of black fungus
Not clean place price cheaper 4,5€ than site but room to bad
Dear Zana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Easy to book, but relentless follow up emails requesting feed back are tiring
Very easy and fast booking with EDreams.
Easy to navigate with well priced flights.
So efficient to book flights. Very simple and well structured site. I would rate my experience highly.
Was really good I bought my ticket very easy and fast I am happy with this company
It makes life easy by managing the trip from different airline to one place with a good offering of price.
Everything is transparent and I am very satisfied with the display of the page. Everything is nicely explained and shown so that you can easily find your way when using the app for the first time. So I am very satisfied with the use of edrems and I recommend it to others.
Dear Matthew,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Easy and accurate, the process was quick and easy and very good for those of us that have never booked an online ticket before. The site was very clear and the process was simple.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Charles,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care