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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I would recommend edreams To everyone. Great services,fast. Great prices,
It's good and effective. Works fine to me and i had a good experience
Booking my trip was so easy and not stressful at all! I would 100% recommend eDreams and will be using it again for future trips!
I have not recieved any itenerary for flight on august 30 2024 can you respond
*******114 Mark want to make sure it is a confirmed trip paid in full round trip american airlines
I try many others companies and yours was the best and without many questions
Ads for savings should only appear for locations used in the search
Placed a booking with reference number, but booking subsequently failed. Couldn't access booking through reference number to complete transaction and had to re-make booking from the start. Discount code APP10 (-10%) that was offered did not work.
Everything about site was good.the site it's ok, service Very good
Once I book I only like to get an email with a confirmation, bookings details and the option to mange or check in on line. You keep on sending emails with so many options. That it is confusing and the real info gets lost in the jungle of emails
Dear Isabel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Its amazing and low price than all website flight and hotels
Things like the amount of luggage included in the offer demand attention; some domestic flights only permit the personal item, and don't seem to have any other capacity even for sale. This info is all there on eDreams, but I failed to pay attention on one occasion.
Me cancelaron el vuelo por la tormenta de Florida y aun no he podido cambiar
It was very easy to book and the most reasonable in price for a non stop flight. I hope the return ticket will be good also. He is 12 and traveling alone. Non stop was a must.
Give me information about my trip and airline conditions and up grades
When I bookd my flight with British Airways to London I was told during the booking process that I would be able to add bags after I completed the booking as it was only allowing 1 small bag. I booked and then tried to add bags but cannot add bags which I need to add.
Dear Paul,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Have a question, could you tell me please how and when I can checked in in order get boarding pass?
Me gustan las ofertas y los precios que se ofrece. A la hora de reservar todo es fácil
Did struggle a bit with the website but not sure who was responsible for that. Ie travelling with or without travel insurance - no box for 'arranging my own' and unsure of cabin sizes available and also upset that for the cheap prices I needed to join prime
Dear Elizabeth,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The experience I have not yet feel. The next trip I will be in s position to say more
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear James,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care