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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I travel with e drams since 2022, I had not problems with the flies, it's a secure way to fly and payment
EDreams makes your life much more easier. J have only booked flights so far but very happy with the journey and experience.
The first thing you should be doing good I'm very happy to book my flight with you
Normal por qué fue lo primero que seleccione, y el vuelo era económico
Pasamos una noche súper cómoda en una habitación reconfortante con todo lo que necesitabamos. Cerca del metro que te deja en todos los lugares mas lindos de Madrid. Lo recomiendo sin duda!
It was very easy and simple to book and my confirmation also came on time
I wished I could communicate per email!
I did not order to be a prime member and I don't know why you deducted the fee!
The web is easy of understand. It is not complicated at all. And the promos are very good.
I got the best flight offer,searching is so easy and the payment is smooth
They made all the choices / options described in how to choose strait forward!
Everything is fine. I have nothing detailed to explain or describe here. I wanted an opportunity to change travelling date but it was not Possible. I go by the date I earlier subscribed.
I was offered a free trial of their PRIME service which I accepted. On finalising the booking and paying I failed to notice that they had added a payment for PRIME without pointing this out. I rang them immediately to correct this and they told me "Bad luck we're not changing anything" I will never use these people again.
Dear John,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I have paid in full for my tickets and yet, I haven't received them. I am travelling next Tuesday morning and I need to print the tickets as soon as possible, and then the check -in. Why haven't you sent me the tickets yet?
Dear Roxton,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Déroulement parfait des transactions-merci
Comme d'habitude
It was a very easy to book as I am not very good at booking things
Great, good, awesome, superb, sensational, wonderful, amazing
So far so good looking to give this trip as a wedding gift hopefully I can transfer information to them with no problems I will let you know thanks
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Christa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care