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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Cheapest and easiest for finding and booking flights book now
I ordered my plane ticket and went smoothly! 😀 I received all my details about the flight information very fast following ordering online! Thank you 👍
I really appreciate the service
I received the booking confirmation and hopefully I will receive the ticket
The flights in Edreams are cheap and affordable. I like the method of booking which hardly took 10 min.
I've been using eDreams for the past 15 years and i never had a bad experience with them.
Very happy to use this site for my bookings. Easy to use
My first time to navigate on your website after searching for a reliable travel website with good review I decided to give it a trail.
E-dream is fantastic! They're super reliable and always make sure everything goes smoothly. Their service is top-notch, and you can really feel they care about their customers. Every experience with them has been great—highly recommend if you're looking for quality and ease!
Excellent and very convenient, the site was easy to understand and very helpful and informative
It was really supportive all the instructions and easy to understand
Very good experience when booking edreams and looks easy to book
Just what I wanted and needed. Fast and easy! No hassle and all the info right there.
Yes, I like edreams booking.very good service that's why many people they are using edreams website thank you 🙏
So far still no experience because is my first time I bought the ticket with you
First time using, eDreams was not disappointed. Processes were clear and to the point cant wait to come back again
I hope my fights don't have any change and everything goes based on my plan. That time i can more comfortable to recommend edreams to every one
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members