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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Always the lowest price on fares I can find. Used the site multiple times with no problems.
I found this experience a little bit confusing. I'm still not sure if I have actually booked flights or not. I didn't find it an easy experience at all I'm afraid.
Good service and fast response with the booking number and easy to understand the web site
I have used edreams 3 times now and I got best prices and service all the way. They are really there for all your problems. Couldn't have chosen better.
The service was excellent! My request has been resolved very quickly and without any complications.
Will definitely use the edreams in the future.
Todas las intenciones se realizan fácilmente y muy rápido.
After using eDreams I receive too many emails and it is really boring. EDreams declared as the cheapest way to get the ticket. But you have to fill in many additional details and at the end it was not the cheapest!
Dear Miha,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
:) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :)
Good. Was a bit difficult to choose the flight I needed. Thank you
I received booking info, but no info on ticket issuance by the carrier. If you would have provided that it would have been perfect. I had to call carrier to get that info. FYI: Booking means nothing if carrier doesn't issue tickets for the booking. This happened to me once and it took 3 days to get it straightened out.
It was simple to consult the flight offers according to my settings and find the most suitable.
The company has a good selection of flights and deals, and I managed to get the deal I wanted within a few minutes. However, it then took me over 20 minutes to navigate the online booking system without adding extras to my bill. Every page asked me to add more luggage, or book an expensive seat or add travel insurance or add a hire car or add a hotel room or add automatic check in etc etc the list is endless. Persevere and you will get a good deal but be careful not to add extras you don't want.
Dear Elena,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I did not get my flight ticket and my flight is tomorrow morning
EDreams has incredible user-friendly interface that makes it easier to use. Excellent logistic services – reliable and cost-efficient. I would recommend everyone for their outstanding services.
Sve ide po planu, jedino za one koji nemaju aplikaciju u telefonu jer ne znaju da je koriste ne mogu da odštampaju bording pass 2 dana pred put.
Was really easy to book my holiday on this site. And will 100% book with u again
When you find a ticket you have to buy it at once, otherwise the price goes up so quickly!
Quickly recived my flight details after booking. Everything seems to be fine expect my flight cannot be checked on the airlines site since I booked here and not directly with them. Otherwise good service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Maureen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care