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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Very easy and get everything I need simple and easy and they send a follow up email love that!
Do not use this website or app. I was automatically subscribed via an online flight booking and charged $100 for "services" I didn't want and haven't used.
They do not have any online contact platforms like chat or email and do not use WhatsApp. I downloaded their app to try contacting the charge, you also cannot contact them via the app!
They only provide a telephone number within your domestic borders. So if you're travelling abroad, it's literally impossible to contact them.
Easy steps to follow the instructions on line not complicated or intimidating thank you!
I found using this search engine for the first time, quick and easy. I found cheaper options of flights and booked and paid for them with ease. Thank you
I liked the pricing and that is why I bought the tickets. It was what was presented to me.
Dear Daniel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It good and i think its really cool u guys are doin this and yeah
Hace muchos años que viajo y compro mis billetes a través de edreams, siempre ha ido todo bien, sin problemas.
I found the website clear and detailed, user friendly. I obtained what I was looking for without any difficulty. It was my first time using eDreams. I was just a little worried when, after completing the whole process: the booking and the payment, I received a message saying that my booking was pending. It remained pending until the next day. Not knowing what was delaying the approval, I could not make any other arrangement such as hotel booking, car reservation, meetings, etc.
I can't to do my check - in sooner than 48 hours before my flight without having booked and paid for my seat.it's not a very good experience for me.
With others I can easily do check in 4 weeks before my flight ( for example Easy yet etc.)
Dear Jitka,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It's easy to make the reservation with best price thank you for sending the details
I found my ideal flight schedule, the booking easy and the price is right.
Using eDreams was easy and nice as it was my first time making plans for a flight.
EDreams makes my travels affordable and easy to settle thanks.
The seat was really uncomfortable.
Take-off was late, landing was late,
Legroom was as expected but the seat position was really bad,]
Departure and arrival tardiness combined turned a one hiour and twenty-five min flight into a nearly 4 hour one,
Dear Fernando,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Please explain to me after paying full payment, one week later you are trying to charge 59.99 on my card. I am very upset
Dear Patricia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Same above. It is also difficult to contact the edreams by phone in case of emergency
Dear Valeriy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
After sales service very good, App great and easy to use. Good perks of membership too
Cunado finalize el vuelo voy a describir mí experiencia gracias
I was charged over $31.98 for Foreign Transaction fees. I used my Bank of America card but I had other European-related cards I could have used. I'd like a refund.
EDreams could have warned its customers that booking USA Airlines would be subject to this fee.
Dear Robert,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Scott,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care